Analyst, Functional I

Operations Support Specialist

Provides Operations Support by obtaining facts; analyzing problems; designing solutions; developing testing methods; conducting and documenting tests; providing operating information to customers.

Essential Functions:

• 50% Research and improve operations by examining and researching systems problems by obtaining facts, analyzing problems/identifying root cause recommending and facilitating resolution.
• 20% Supports operations systems by providing operating information to customers; answering questions; providing training.
• 20% Contributes to operations analysis and organization success by welcoming related, different, and new requests; helping others accomplish job results, development of Standard Operating Procedures (SOP) and other essential documentation.
• 5% Verifies operations systems by developing testing methods, conducting, and documenting tests.
• 5% Improves operations analysis job knowledge by attending training sessions, reading technical publications.

Required Skills:

• 1+ years of experience with NASCO
• 1+ years of experience working in the healthcare industry or 3+ years in another field.
• Advanced Excel/Microsoft experience (VLOOKUPS and Pivot Tables)
• Claims Experience

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education Level: Bachelor's Degree
• Education Details: Business Administration
• Experience: 2 years’ experience in (level 2 or above) operational role.
• In Lieu of Education: In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Preferred Qualifications:

• Knowledge, Skills and Abilities (KSAs)
• Ability to recognize, analyze, and solve a variety of problems., Proficient
• Highly proficient in Microsoft Office and similar applications., Proficient
• Organized, detail-oriented while meeting strict deadlines., Proficient
• Excellent communication skills both written and verbal., Proficient