Customer Success Manager

Job Description

Job Description

Location

Scottsdale, AZ — Hybrid
In-office: Monday, Wednesday, Thursday

Schedule

Monday–Friday, 9:00 AM – 5:00 PM
(Optional 8:00 AM – 5:00 PM with lunch)

Type

Full-Time

Compensation

$20–$25/hour or salary DOE

About the Role

We’re looking to add an experienced Customer Experience professional to our growing agency team — someone who goes beyond answering tickets and enjoys building, improving, and implementing CX systems and projects.

This role is ideal for someone who has already worked in CX, operations, or support-heavy environments and has hands-on experience owning and executing implementations—including AI tools, CX workflows, automations, and ad hoc projects—across one or more brands.

You’ll still be close to the customer, but your impact will come from solving problems at the system level, not just one ticket at a time.

What You’ll Be Doing

CX Operations & Support

• Act as a CX lead on select client accounts, ensuring high-quality customer experiences

• Handle escalated or complex customer issues when needed (email-first, occasionally chat)

• Help define and uphold brand voice, tone, and CX standards

Project & Implementation Work

• Lead or support CX-related projects such as:

  • AI support tool implementation (chatbots, automations, macros, workflows)

  • Helpdesk setup, cleanup, and optimization (ex: Gorgias)

  • SOP creation and documentation

  • CX process improvements across teams

• Partner with the team to scope, test, and roll out new CX initiatives

• Identify inefficiencies and proactively recommend improvements

Ad Hoc & Agency Support

• Jump into cross-functional projects as needed (launches, migrations, special client requests)

• Adapt quickly as client needs evolve — agency life moves fast

• Help mentor or guide more junior CX team members when applicable

What We’re Looking For

• 2–5+ years of experience in customer experience, CX operations, or support implementation roles

• Proven track record of executing implementations (not just supporting them) across CX tools, workflows, and automations

• Strong written communication skills and a customer-first mindset

• Hands-on experience with eCommerce CX platforms, including:

  • Subscription platforms: Recharge, stay.ai

  • Loyalty programs: Yotpo

  • Reviews platforms: Okendo, Yotpo

  • Helpdesks: Gorgias, Zendesk

• Experience with helpdesk migrations (ex: Zendesk ↔ Gorgias), including planning, setup, tagging/macros, workflow rebuilds, and QA

• Highly organized, proactive, and comfortable managing multiple priorities across multiple brands

Bonus Points

• Experience implementing or managing AI-driven CX tools

• Background in eCommerce or DTC brands

• Experience working at an agency or startup

• Experience training or supporting junior CX team members

 

To be further considered, send me an email that includes your linkedin/resume/anything impressive!

Bonus points : send me a personable video letting me know why you want the job + how you can be valuable to our team

View email address on ziprecruiter.com

Company Description

About Inevitable Agency

At Inevitable Agency, we design and optimize end-to-end brand experiences—for both customers and the creators who power modern growth.
We combine deep customer experience (CX) expertise with influencer and affiliate operations to help brands scale sustainably, strengthen loyalty, and build communities that convert. From post-purchase support to creator onboarding, we believe every touchpoint matters.
We’re a growing startup with a small, energetic team that moves quickly, collaborates closely, and genuinely enjoys building something together.

Company Description

About Inevitable Agency\r\n\r\nAt Inevitable Agency, we design and optimize end-to-end brand experiences—for both customers and the creators who power modern growth.\r\nWe combine deep customer experience (CX) expertise with influencer and affiliate operations to help brands scale sustainably, strengthen loyalty, and build communities that convert. From post-purchase support to creator onboarding, we believe every touchpoint matters.\r\nWe’re a growing startup with a small, energetic team that moves quickly, collaborates closely, and genuinely enjoys building something together.