Counter/Will Call Associate

Job Description

Job Description

Counter Sales & Will Call Associates at Famous Supply provide superior customer service in person and over the phone, the Famous Way. In this role, you help contractor customers quickly get the materials they need so they can return to their jobs, including fulfilling and preparing orders for the Express Will Call Counter.

Primary Responsibilities

• Deliver friendly, helpful customer service
• Understand customer needs and recommend appropriate products and solutions
• Process, schedule, and manage customer orders, open orders, and bids
• Pull and prepare orders from the warehouse for customers
• Ensure Will Call orders are fulfilled accurately and ready for pickup within 30 minutes
• Handle products with care to prevent damage
• Operate equipment such as an order picker (including at high heights) to retrieve items
• Assist customers at the counter and Will Call area efficiently
• Maintain clean, organized counter and Will Call areas

Required Skills & Experience

• HVAC and/or plumbing knowledge
• Strong customer service mindset
• Basic computer skills
• Ability to stand for most of an 8-hour shift
• Ability to work in a fast-paced environment
• Ability to lift at least 50 lbs

Preferred Skills & Experience

• Forklift experience
• RF scanner experience
• Warehouse experience

What Makes Us Famous!

• Health, Vision, and Dental Insurance
• Paid Time Off (Vacation and Holidays)
• Paid Maternity and Paternity Leave
• 401K Employer Match
• Bonus Opportunity
• Strong Culture through our 40 Fundamentals
• Family Atmosphere
• Fitness Reimbursement Program
• Associate Referral Bonus Program
• Learning and Development Opportunities
• Leadership Development Program
• Career Growth Opportunities

Famous Supply is a wholesale distributor committed to serving contractors, builders and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.

Since 1933, Famous has been a family-owned business that treats its associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our 40 Fundamentals for Living the Famous Way (

To learn more about what makes us Famous, visit Famous-Supply.com!

We continually strive to create a diverse work culture and seek applicants from all backgrounds to ensure we hire the best, most creative talent on our team. Famous Supply provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, genetic information, military service, or veteran status, or other legally protected characteristic under federal, state and local law, and prohibits discrimination and harassment of any type. Applicants must be lawfully authorized to work in the United States.

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