Customer Service Representative (On-Site)

Customer Service Representative

At Kalos Services, we don't just get the job donewe do it right. That means technical excellence in HVAC, Plumbing, and Electrical, and just as importantly, how we treat our customers and each other.

Our Residential Division is growing, and we're looking for a professional Customer Service Representative who can handle high call volume, support field operations, and deliver a consistently high-level customer experience.

This is a full-time, on-site CSR role serving as the front line for our Residential HVAC, Plumbing, and Electrical departments.

You'll be responsible for managing incoming service requests, coordinating schedules, and ensuring customers are taken care of quickly, clearly, and professionally. This role requires someone who can think fast, stay organized, and take ownership of the customer experience from start to finish.

Compensation: $17$22/hour (based on experience)

Schedule: Day Shift Monday Friday

Key Responsibilities:

• Handle a high volume of incoming service calls from residential customers
• Make outbound calls for scheduling, confirmations, and follow-ups
• Schedule and dispatch service calls based on urgency, geography, and technician availability
• Accurately enter and manage customer data in dispatching software
• Communicate with field technicians to coordinate daily schedules and job updates
• Resolve customer concerns with professionalism, urgency, and empathy
• Support administrative functions including service plans, warranties, and basic billing inquiries

Requirements:

• 2+ years of CSR, dispatching, or call center experience (home services industry strongly preferred)
• Proven ability to handle high call volume and fast-paced environments
• Strong communication skillsclear, confident, and professional on the phone
• Highly organized with strong attention to detail
• Comfortable using multiple systems and learning new software quickly
• Team-oriented with a no-excuses, get-it-done mindset

What Sets You Apart:

• Experience in HVAC, Plumbing, or Electrical service environments
• Dispatching experience with multiple technicians
• Ability to de-escalate difficult situations and retain customers
• Strong sense of ownership and accountability

Benefits:

At Kalos, we believe in supporting our employees both at work and in life. That's why we offer a comprehensive and affordable benefits package designed to meet your health, financial, and personal needs.

Our Benefits Include:

Health Insurance:

• $500 deductible with significant savingsour employees pay 58% less for insurance than the average employer in Florida.
• Direct Primary Care membership for same-day or next-day appointments.
• $0 copays for Primary Care visits, Diagnostic Medical Imaging, and Mail-Order Pharmacy (250+ brand/specialty medications).
• Access to a Care Concierge Team to help you navigate healthcare, schedule appointments and manage your medical bills.
• $0 copays for Mental Health Counseling.

Dental Insurance:

• Full coverage for preventive care.

Vision Insurance:

• $10 for exams and $25 for lenses.

Additional Perks:

• $10,000 in free life insurance for all employees, with options for additional life and accident insurance.
• Short-term and long-term disability coverage.
• 24/7 telemedicine access.
• Free cancer treatment with select providers.
• Free Employee Assistance Program (EAP) for personal support.

Kalos is an Equal Opportunity Employer. We are committed to providing fair and equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

We value diversity and inclusion across our teams and encourage individuals with disabilities to apply. If you require a reasonable accommodation during the application or interview process, please contact our HR team at View email address on click.appcast.io.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.