Full Time Call Center Representative

Full Time Call Center Staff

Sparks Group has partnered with an established Asset Management company who is currently in the market for Full Time Call Center staff. Position requires previous high volume call center B2C experience. Position is hybrid 3 days in office and 2 remote with Wednesday and Thursday definite in office days and 1 more of your choice. If you are looking for a long term full time opportunity and have worked in a high-volume environment please apply. Immediate start.

Responsibilities

• Handle all inbound/outbound phone calls and written communications from internal/external inquiries while maintaining a positive, empathetic and professional delivery
• Assist callers with address changes, payment information, post payments, beneficiary questions, etc.
• Consistently meet the pre-defined department goals for calls per hour, average handle time, aux time, productivity and quality.
• Ability to learn and accurately navigate Customer Care applications to respond to customer inquiries and generate correspondence
• Review and process tasks within pre-defined productivity and quality standards.
• Keep accurate policy records of customer interactions, transactions, comments and complaints.
• Handle 50-55 calls on part time basis or 60 – 70 full time

Qualifications/Background Profile

• Excellent communication skills, both verbal and written
• Ability to remain calm
• Strong customer service skills
• Strong organizational skills and ability to prioritize
• Ability to work in fast paced environment
• Detail oriented

This job is Hybrid Remote.

Pay Range: Hourly $24.00 to $24.00

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.