Customer Service Representative

Description Remedy Intelligent Staffing has several amazing career opportunities through our client located in Muscatine, IA We have IMMEDIATE openings for associates as Customer Service Representative . Join a team-oriented environment with room for advancement while working to package products for store displays in this Temp to Hire opportunity. 1st shift: Hours M-F 9:00 AM to 17:30 PM with occasional OT Pay rate: $19.00/hour ESSENTIAL DUTIES: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Work with customers to coordinate shipments to and from warehouse to meet key customer delivery requirements. • Generate associated documents for customer shipments including warehouse pick sheets, packing lists, and bills of lading. • Receive inbound freight and verify contents. Reconcile product received with packing list information to identify any discrepancies. • Create and apply labels to properly identify parts per customer specifications. • Communicate with customer and carriers for transporting customer orders and receipts. This includes greeting drivers as they arrive, communicating loading and unloading instructions, and signing necessary documents. • Promptly communicate any problems to the customer associated with outbound shipments and inbound receipts, including product availability, damage, inventory discrepancies, and carrier issues. • Furnish customer with inventory reports such as stock status, transaction history, and tracing information as requested. • Enter inventory transactions into the warehouse management system (WMS) or customer-specific data system and manage the integrity of inventory accuracy. Properly file associated warehouse and shipping documents for future reference. • Effectively communicate with warehouse operations to ensure proper scheduling of activities including inbound and outbound freight, physical inventories, cycle counts, and special customer requests/projects. • Maintain a good understanding of warehouse GMP's to apply to customer activities. • Keep warehouse management informed of customer feedback and any signs of customer dissatisfaction. • May oversee Sample Room duties including sample production. • Additional duties as assigned. QUALIFICATIONS : • General office experience, including telephone techniques and computer skills. o Experience working in Microsoft Word, Excel and Outlook required o Prior experience with Dynaway AX Asset Mgmt. Software helpful o Zebra Printer, printers and copy machines o 2-way Radio o Multi-line phone system • Must be an organized individual who is able to handle multiple tasks at a time while effectively communicating with customers and warehouse operations. • Communication skills, both written and oral, are necessary to establish and maintain effective working relationships with customers. • Must be able to identify problems and make recommendations to solve problems. • Attention to detail and accuracy are foremost in the ability to maintain accurate inventory. • Working knowledge of Microsoft Word and Excel and related company or customer data systems needed. • Some prior customer service and/or warehouse experience desired. As a direct company representative of the Company's customers this position requires a professional demeanor and provide a high level of customer service at all times.