Lead Project Manager, Delivery

Become a part of our caring community Become a part of our caring community Join a world-class marketing organization creating the best possible engagement experience for millions of members. Humana is a $100+ billion, Fortune 50 healthcare leader dedicated to improving the health and well-being of some of the most vulnerable populations in the United States, including seniors, people with disabilities, and lower-income Americans. Humana is uniquely positioned to transform healthcare delivery by making high-quality care more affordable, accessible, and secure through integrated healthcare services, innovative technology, and data-driven solutions. To help deliver on this mission, we are seeking a Project Manager to support the continued expansion of Humana's enterprise Next Best Action (NBA) decisioning capability. As NBA expands across new use cases, channels, data sources, and platform capabilities, this role will provide project management support across multiple business and technology workstreams. Working closely with Product Managers, Scrum Masters, technology teams, and business stakeholders, the Project Manager will help maintain visibility into delivery timelines, dependencies, risks, and implementation progress. This role is responsible for coordinating activities across teams, maintaining project plans and status reporting, supporting launch readiness efforts, and helping ensure work remains aligned to planned delivery objectives. This role is ideal for candidates with experience supporting complex technology initiatives, coordinating multiple stakeholders, and helping teams successfully deliver enterprise capabilities. Role Responsibilities Develop and maintain integrated project plans supporting NBA expansion initiatives. Track key milestones, deliverables, dependencies, risks, issues, and target launch dates across NBA workstreams. Coordinate project activities across Product Management, Engineering, Architecture, Data, Testing, and business teams. Maintain visibility into implementation progress and communicate project status to stakeholders and leadership. Consolidate delivery information from multiple teams into a cohesive view of overall project health and readiness. Identify and track cross-team dependencies and communicate potential impacts to delivery schedules. Escalate project risks, issues, and unresolved dependencies to the appropriate Product Managers or leadership stakeholders. Maintain project management artifacts, including project plans, risk logs, dependency tracking, issue logs, decision records, and action-item tracking. Facilitate project meetings and follow-up activities to support cross-functional coordination and execution. Support launch readiness activities by helping teams identify and address outstanding dependencies, risks, and implementation needs. Prepare recurring status updates that communicate progress, upcoming milestones, key risks, and areas requiring attention. Partner with Product Managers and Scrum Masters to understand implementation plans and delivery commitments. Support governance and leadership forums through preparation of status materials, documentation, and follow-up actions. Assist with planning for future NBA expansion efforts as new use cases, channels, and capabilities are introduced. Help improve project tracking and coordination practices as the NBA platform continues to grow. Use your skills to make an impact Required Qualifications Bachelor's degree in Business Administration, Project Management, Information Technology, or a related field, or equivalent professional experience. Demonstrated experience managing projects involving multiple business and technology stakeholders. Experience developing and maintaining project plans, milestones, schedules, dependencies, risks, and issues. Experience coordinating activities across Product Management, Engineering, Architecture, Data, Testing, or other delivery organizations. Experience working within Agile or Scrum software development environments. Strong organizational skills with the ability to manage multiple concurrent workstreams and priorities. Experience preparing project status reporting and communicating delivery progress to stakeholders and leadership. Demonstrated ability to identify, track, and communicate risks, issues, dependencies, and schedule impacts. Strong facilitation and coordination skills with the ability to work effectively across matrixed teams. Excellent written and verbal communication skills. Ability to operate independently in a fast-paced, collaborative environment. Preferred Qualifications Experience supporting customer engagement, marketing technology, personalization, decisioning, or customer experience platforms. Experience working in healthcare, health insurance, financial services, or another highly regulated industry. PMP, Agile, Scrum, or related project management certification. Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $115,200 - $158,400 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 11-06-2026 About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our #J-18808-Ljbffr