Product Support Technician

Full-time

Glyph Technologies

Cortland, NY

Job Description
Job Description

The Glyph Product Support Technician independently executes and/or oversees repairs to product returned for warranty service, handles product issues, recovering client data, shipping, and receiving of RMAs and any other duties as requested by management and/or required to maintain operation of the Glyph Service Department.
PRODUCT SUPPORT TECHNICIAN PRIMARY RESPONSIBILIITIES

- Troubleshoot and repair product returned via RMA.
- Recover/restore client data.
- Interact with Engineering and Product Development as requested, reporting on recurring product issues.
- Recommend new or revised service policies and procedures regarding handling warranty and non-warranty service matters.

KNOWLEDGE AND SKILL REQUIREMENTS
- Experience with audio recording and film editing environments (content creation applications, Pro Tools, Logic, Final Cut, Media Composer, proficiency in audio, video, and photography workflows) a major plus!
- The ability to write code for data recovery and understanding Linux are both a major plus!
- Familiar with Mac OS as well as Windows PC (Linux a plus!). IT experience a major plus.
- Detail-oriented and ability to follow guidelines and instructions.
- Ability to multi-task and work with minimum supervision.
- Problem solving skills as well as an ability to prioritize work demands.
- Two years of college or equivalent post-high school computer education.
- Identifies opportunities and implements actions to continually reduce wasted time, money, and resources from assigned tasks.
- The ideal candidate must also have technical expertise in fixing and repairing computers and external hard drives. Versed in both Windows and Mac (Linux is a plus plus!).

Apply

Vacancy posted 12 hours ago

Similar jobs that could be interesting for youBased on the Product Support Technician in Cortland, NY vacancy

Support Analyst
...visible and impactful. About the role We’re seeking a skilled Support Analyst with 3-5 years of experience to provide exceptional support... ...to elevate quality, and turning member feedback into impactful product improvements. What you’ll do with us Assist our members with...
Suggested
Work at office
Relocation
Monday to Friday
Range
Mc Lean, NY
3 days ago
Field Service Technician II
$20 - $23 per hour
...Business Solutions as a Field Service Technician II in East Syracuse, NY You'll work... ...industry-leading office technology while supporting customers throughout your assigned territory... ...at customer locations Provide product training and support to customers Diagnose...
Suggested
Hourly pay
Internship
Work at office
Toshiba America Business Solutions
Cortland, NY
19 hours ago
Technical Assistant - Transport for REC 370/570
$700 per month
Technical Assistant - Transport for REC 370/570 Position Details Budget Title - Technical Assistant CSL Campus Title - Technical Assistant - Transport for REC 370/570 School/Division - Academic Affairs, Division of Department - Recreation, Parks and Leisure...
Suggested
Temporary work
Part time
Work experience placement
Local area
State University of New York Cortland
Cortland, NY
3 days ago
Secondary Assembly Specialist
$23 - $37 per hour
...successful global industrial company you’ve never heard of (until now). Pyrotek is a global leader in high temperature materials and our products impact virtually everyone in the developed world. Our global team has worked for decades to deliver new technologies, advanced...
Suggested
Hourly pay
Full time
Shift work
Pyrotek
Cortland, NY
1 day ago
Delivery Specialist-2
$16 - $22 per hour
...may apply if applicable criteria are met.The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner. This position will also collect money on C.O.D. deliveries and pick up customer...
Suggested
Hourly pay
Minimum wage
Local area
Immediate start
Flexible hours
O'Reilly Auto Parts
Cortland, NY
2 days ago
Delivery Specialist-2
$16 - $22 per hour
...apply if applicable criteria are met. The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner. This position will also collect money on C.O.D. deliveries and pick up customer...
Hourly pay
Minimum wage
Local area
Immediate start
Flexible hours
O'Reilly Auto Parts
Cortland, NY
2 days ago
Senior Depot Specialist
$34.62 - $43.27 per hour
...Job Description: Saab, Inc. is seeking a Senior Depot Specialist to join our team supporting defense products and systems deployed worldwide. The Senior Depot Specialist will provide responsive support for hardware and information needs to customers and Saab colleagues...
Hourly pay
Temporary work
For contractors
Work experience placement
Casual work
Local area
Remote work
Worldwide
SAAB
Blodgett Mills, NY
4 days ago
Delivery Specialist-2
$16 - $22 per hour
...apply if applicable criteria are met. The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner. This position will also collect money on C.O.D. deliveries and pick up customer...
Hourly pay
Minimum wage
Local area
Immediate start
Flexible hours
O'Reilly Automotive
Cortland, NY
5 days ago
Landscape Technician
$21 per hour
...stores and is actively recruiting Landscape Technicians. If you have experience in this field,... ...our ability to serve customers, and support the communities where we operate.... ...Customers: We provide an assortment of products and services that meet the unique needs...
Hourly pay
Full time
Part time
Local area
Worldwide
IntelliSource
Cortland, NY
4 days ago
Lab Technician
$24.5 per hour
...TechnicianJob Description The Laboratory Technician plays a crucial role in ensuring... ...vendor satisfaction by performing tests on production and finished product samples. This role... ...regulations, and company standards, supporting the manufacture of dairy-related products...
Contract work
Temporary work
Shift work
Night shift
Day shift
Actalent
Cortland, NY
5 days ago
Instructional Support Assistant
$45 per hour
...Instructional Support Assistant Budget Title - Instructional Support Assistant Campus Title - Instructional Support Assistant... ...approved 30.0 hour Basic Laboratory course, have experience as a lab technician, or pass the New York State laboratory proficiency exam (held...
Temporary work
Part time
Zero hours contract
Shift work
State University of New York Cortland
Cortland, NY
5 days ago
Direct Support Assistant
...Direct Support Assistant Office for People With Developmental Disabilities priority is the health and safety of the statewide 128,000 individuals with developmental disabilities receiving agency's support. As a Direct Support Assistant, you would help individuals with...
Permanent employment
Work at office
Local area
StateJobsNY
Cortland, NY
4 days ago
Field Technician D
$75k - $139k
...in the interest of national security. Job Title: Field Technician D Job Code: 44917 Job Location: Groton, CT. Job Schedule... ...will provide a variety of maintenance and technical support on products at customer and/or field locations. Works under limited supervision...
Work at office
Local area
Flexible hours
L3Harris Technologies
Groton, NY
19 hours ago
Sr. R&D Engineer
$100k - $110k
...filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible...
Full time
Danaher Corporation
Cortland, NY
3 days ago
Entry Level Technicians - HVAC - 2nd and 3rd Shift
$18 - $21 per hour
...Entry Level Technicians - HVAC - 2nd and 3rd Shift - Cortland, New York Intertek, a leading provider of quality and safety solutions... ...versatile career in facilitating international trade and regulatory product testing. Intertek's Electrical business line applies more...
Hourly pay
Full time
Work at office
Local area
Worldwide
Shift work
Night shift
Afternoon shift
RCG Moody International Limited c/- Intertek
Cortland, NY
6 days ago
Technician II - Mid-level experience
$21 - $25 per hour
...Experienced Technician II - Cortland, New York Intertek, a leading provider of quality... ...facilitating international trade and regulatory product testing. Intertek's Electrical... ...is responsible for providing technical support for engineering staff, including performing...
Full time
Work at office
Worldwide
Shift work
RCG Moody International Limited c/- Intertek
Cortland, NY
a month ago
Import Analyst
$64.6k - $80.7k
...ITAR temporary import authorizations, including DSP-61 licenses and exemptions, as well as tracking, close-out, and retention. Support ACE for imports, including Periodic Monthly Statement duty accuracy, protest flags, and payment authorization. Logistics and Accounting...
Permanent employment
Contract work
Temporary work
For contractors
Work experience placement
Casual work
Local area
SAAB
Homer, NY
2 days ago
Surface Maintenance Mechanic
$27.64 per hour
...partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life's... ...including loaders, forklifts, trucks, service vehicles, and support equipment Perform preventive and corrective maintenance on hoists...
Full time
Temporary work
For contractors
Work experience placement
Relocation
Visa sponsorship
Flexible hours
Shift work
Cargill
Cortland, NY
13 days ago
Sr. R&D Engineer
$100k - $110k
...filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible...
Danaher Corporation
Cortland, NY
3 days ago
Sales Representative (Medical Devices)
...headquartered in Upstate New York. We manufacture and distribute products used by surgery centers, clinics, hospitals, and customers... ...product development to logistics, quality control, and customer support. We’re building a more modern, transparent approach to healthcare...
Work at office
Endure Industries
Homer, NY
14 days ago
Maintenance Mechanic - Byrne Cortland - Nights (N2) - $10,000 Sign-On Bonus
$31 - $37 per hour
...company match available on day 90 of employment Educational Support via tuition reimbursement and scholarship program Work... ...tasks. This includes performing full-break downs and rebuilds of production equipment as well as performing preventative maintenance on all...
Hourly pay
Relocation package
Shift work
Night shift
Byrne Dairy
Cortland, NY
1 day ago
Utility Maintenance Mechanic - BCV - N2 (6pm-630am)
$31 - $43 per hour
...company match available on day 90 of employment Educational Support via tuition reimbursement and scholarship program Work... ...reliable operation of critical infrastructure supporting dairy production processes. Monitor and service refrigeration and ammonia cooling...
Hourly pay
For contractors
Immediate start
Shift work
Byrne Cortlandville
Cortland, NY
a month ago
HVAC Systems Technician
$36 - $40 per hour
...customers solve their toughest challenges. Our products serve diverse, global customer needs... ..., and innovation.The HVAC Systems Technician for installing, operating, maintaining,... ...reliability, and energy conservation improvements.Support maintenance operations and team...
Hourly pay
Full time
For contractors
Apprenticeship
Monday to Friday
Shift work
Danaher Corporation
Cortland, NY
1 day ago
HVAC Systems Technician
$36 - $40 per hour
...customers solve their toughest challenges. Our products serve diverse, global customer needs... ...possible. The HVAC Systems Technician for installing, operating, maintaining,... ...and energy conservation improvements. Support maintenance operations and team development...
Hourly pay
Full time
For contractors
Apprenticeship
Monday to Friday
Shift work
Danaher Corporation
Cortland, NY
19 hours ago
Sales Consultant
$40k - $64k
...Sales Consultants who deliver world-class service to Every Guest. Every Time. From executing Victra's sales process to sharing your product knowledge, you will connect our guests to what matters most. You will be the face of Victra! We offer uncapped earning potential...
Base plus commission
Hourly pay
Full time
Local area
Night shift
Weekend work
Afternoon shift
Victra - Verizon Wireless Premium Retailer
Cortland, NY
1 day ago
Maintenance Tech
Description JOB DESCRIPTION JOB TITLE: Maintenance Technician STATUS: Non-Exempt REPORTS TO: Site Manager / Regional Manager POSITION... ...and temperatures. Ability to safely work around cleaning products, maintenance materials, dust, noise, mechanical equipment, and...
Contract work
For contractors
Seasonal work
Immediate start
Weekend work
Two Plus Four Management Company Inc
Munsons Corners, NY
2 days ago
Call Center Agent
There are 75,000+ reasons to join Delta Airlines - every current employee has their own. You will keep climbing with complete Compensation & Benefits, amazing Growth & Development and unmatched Travel Perks. Delta is currently hiring for Call Center Agent positions that...
Currently hiring
Delta Airlines
Cortland, NY
1 day ago
Lead Program Performance Management Analyst
$115.7k - $150.5k
...Job Description: Saab, Inc. is seeking a highly skilled Lead Program Performance Management Analyst to support our rapidly growing organization. This position is eligible for full-time remote. This key role requires a candidate skilled in MS Project and has...
Full time
Contract work
Temporary work
For contractors
Work experience placement
For subcontractor
Casual work
Local area
Remote work
Saab
Dryden, NY
13 days ago
Commercial HVAC/R Technician
...Job Description Job Description VantagePoint Alliance has direct hire jobs for experienced HVAC-R Service Technicians to support multi-site retail environments. The role involves servicing and maintaining HVAC, refrigeration, and various mechanical systems across...
VantagePoint Alliance
Cortland, NY
19 days ago
Processing Mechanic - BCV - N2 (6pm-630am)
$31 - $43 per hour
...on day 90 of employment Educational Support via tuition reimbursement and scholarship... ...necessary. Train and support other technicians, providing guidance on processing work... ...Aids and supports all areas in the production facility as assigned by the supervisor/...
Hourly pay
Shift work
Byrne Dairy
Cortland, NY
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Product Support Technician. Be the first to apply!