Dental Office Assistant

Overview Forward Dental - Sun Prairie - Ironwood is seeking a Business Assistant to join our team. As a Business Assistant, you’ll support the front office, contribute to a positive team environment, and help ensure patients receive excellent care. Heartland Dental supports the business and clinical needs of each supported dental office and fosters a culture of learning and teamwork. Responsibilities Greet and welcome patients as they enter the office to create a positive first impression Manage front office duties, including answering phones, handling mail and email, and communicating with patients and insurance companies Utilize Dentrix for patient scheduling and records Schedule and confirm appointments for multiple providers File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage Post insurance and patient payments and process accounts receivable Review treatment plan fees and payment options with patients Collaborate with providers and the team to implement Heartland Dental systems to optimize office potential What You’ll Gain Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO Front-loaded education and training to develop to your full potential Opportunity to be part of a secure company with 20+ years of industry-leading experience and growth potential Access to on-demand Daily Pay About Forward Dental - Sun Prairie Forward Dental - Sun Prairie is unique to the community and the patients it serves, like every Heartland Dental-supported office. Minimum Qualifications Experience working in a fast-paced and customer-centric environment Excellent communication and organizational skills The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training is required; the individual will need to protect PHI and maintain data safeguards Preferred Experience 1+ years of experience in a dental or medical setting 1+ years of experience with insurance billing and accounts receivable Dentrix or other dental software experience Physical Requirements Ability to perform essential duties with or without reasonable accommodation; reasonable accommodations may be provided Prolonged periods of sitting at a desk and working on a computer Must be able to lift up to 15 pounds occasionally Occasional attendance at virtual or in-person training sessions TB testing is required for all new hires in dental office positions, and will be arranged during the pre-employment process; note: TB testing is not applicable in the states of FL & TN Who is Heartland Dental? Heartland Dental is the nation\'s largest dental support organization, providing non-clinical administrative support to more than 3,000 supported doctors across 39 states and DC in over 1,800 dental offices. Supported doctors retain clinical autonomy and share the goal of delivering high-quality dental care to the communities they serve. At Heartland Dental, we are committed to diversity and inclusion and provide equal opportunity in employment. #J-18808-Ljbffr