QA Technical Manager

BS/BA degree in computer science, engineering or related discipline Strong experience working with contact center systems and IVR 8+ years of software quality assurance experience Including 3+ years in a lead role or management position in test automation or Performance testing Experience testing Client-Server architecture from Performance, Load & stress point of view Strong analytical skills and experience with implementation and administration of Software Quality Assurance processes and test tools Excellent problem solving, interpersonal communication, and project management skills; strong leadership and mentoring skills Desire for achieving excellence in customer satisfaction, process & product quality as well as reliability Strong understanding of different software development life cycles (waterfall, iterative) and contemporary software quality assurance processes and automated tools. Must have experience in managing and working with distributed team members NICE TO HAVE: Experience testing email/chat applications from server side point of view Experience with DBMS (MySQL desirable) Hands-on experience testing Telephony protocols and features for ISDN, PSTN Hands-on experience testing Bulk Call Generators (Spirent abacus A5000) Knowledge of foundation, principles and techniques of SW programming; Automation Test skills, ability to develop/modify scripts based on (Python & Java) Working experience on agile methodologies Experience in Real-time Mission critical Systems (Contact Centers, PBX, CRM) #J-18808-Ljbffr