Customer Care Representative

Customer Care Representative The Customer Care Representative serves as a primary point of contact for customers, handling inquiries via phone, email, and internal systems while ensuring accurate and timely order processing. This role collaborates closely with cross-functional teams to support order fulfillment, communicates order and shipment details, and resolves service issues professionally. The position focuses on maintaining accurate customer records, supporting customer-specific requirements, and contributing to service and performance goals within a dynamic, collaborative environment. Responsibilities: Serve as a primary contact for customer inquiries through phone, email, and internal systems. Process customer orders accurately and in a timely manner, ensuring all details are complete and correct. Coordinate with Production, Planning, Shipping, and Quality teams to support order fulfillment and on-time delivery. Communicate order status, lead times, and shipment updates to customers clearly and proactively. Address and resolve customer concerns, discrepancies, or service issues in a professional and timely manner. Maintain accurate customer records, order documentation, and correspondence in internal systems. Support customer-specific requirements, including labeling, documentation, and delivery instructions. Assist with customer returns, claims, and corrective action follow-up when required. Ensure compliance with all company policies, procedures, and applicable regulatory requirements. Support the organization in achieving established service and performance goals. Contribute to departmental metrics related to customer satisfaction, responsiveness, on-time performance, and service quality. Essential Skills: 23 years of customer support or customer care experience, preferably within the food, flavor, fragrance, or related industries. Strong customer service skills with the ability to handle inquiries and issues professionally via phone, email, and internal systems. Proficiency in data entry with high accuracy and attention to detail. Experience using customer relationship management (CRM) systems such as SAP, NetSuite, or similar platforms. Ability to coordinate effectively with multiple departments, including Production, Planning, Shipping, and Quality. Strong written and verbal communication skills for clear customer and internal communication. Ability to manage multiple tasks and priorities while meeting deadlines. High school diploma (HS Diploma) or equivalent. Additional Skills & Qualifications: Experience working with customer-specific requirements such as specialized labeling, documentation, and delivery instructions. Familiarity with processing customer returns, handling claims, and supporting corrective action follow-up. Comfort working with departmental metrics related to customer satisfaction, responsiveness, on-time performance, and service quality. Interest in ongoing training and development to build a long-term career within a customer-focused organization. Appreciation for working in a company that emphasizes sustainability, ethics, safety, and compliance. Work Environment: The role is primarily based in a cubicle office setting, working closely with multiple departments and teams such as Production, Planning, Shipping, and Quality. You will use phones, email, and internal CRM systems (including platforms like SAP and NetSuite) to manage customer interactions and orders. The environment supports collaboration and cross-functional communication, with a strong emphasis on training, development, and long-term career growth. The organization values sustainability, ethical practices, safety, and compliance, fostering a professional and supportive workplace where employees can build their future alongside the company. Job Type & Location: This is a Contract to Hire position based out of Carteret, NJ. Pay and Benefits: The pay range for this position is $25.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a fully onsite position in Carteret, NJ. Application Deadline: This position is anticipated to close on Aug 21, 2026. About Actalent: Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.