Manager, Testing & Audit

Are you looking for a high energy, strategic, and fast-paced position as a Manager, Testing & Audit? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes! For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium! Flexible work environment with onsite and work from home options - you choose when you want to come into the office! Active Employee Resource Groups open to all employees! Comprehensive onboarding program - a great introduction to our company, customers and culture! Growth and career advancement opportunities! 20%+ annual employee promotion and transfer rate Multiple development program options - leadership development, professional development curriculums, and Nanodegree options in both technology and data science Professional development gained from conference attendance and participation in organizations like NC Tech Onsite 321 Coffee Shop providing free coffee and pastries to employees The Manager, Testing & Audit is responsible for leading the team that tests and audits AI-generated and conventionally developed educational content for regulated healthcare markets, ensuring quality, auditability, and regulatory alignment. The Manager oversees testing and audit operations for content production, balances workload and schedules, manages team development, and serves as a key partner to Accreditations, Regulatory Compliance, and Content Operations. This role is accountable for maintaining systematic testing and auditing frameworks that safeguard accreditation readiness, mitigate regulatory risk, and enable the responsible scaling of content production. The Manager, Testing & Audit is expected to propose and implement data-driven decisions related to quality assurance standards, team performance, and continuous process improvement.

WHAT YOU'LL DO:

Manage the Testing & Audit team's responsibilities and initiatives, including auditing and testing of standard content and complex/specialty content. Delegate audits and testing tasks strategically based on content complexity, risk level, team expertise, and bandwidth. Conduct weekly team meetings and individual one-on-one meetings with each team member. Create and execute development plans for team members through coaching and mentoring to grow their skills, testing/audit methodology knowledge, and regulatory expertise. Provide constructive feedback to direct reports and support their career growth within the Testing & Audit function. Align Testing & Audit standards with Accreditations, Regulatory Compliance, and Content Operations goals and strategic initiatives. Co-develop and oversee systematic testing and auditing frameworks for GenAI-generated and conventionally developed content in partnership with Testing & Audit Specialist team members. Use data from defect trends, audit findings, and team performance to refine frameworks, standards, and continuous improvement initiatives. Ensure testing/audit documentation, criteria, and methodologies are maintained and accessible to support internal governance and external validation. Oversee day-to-day workload management, scheduling, and prioritization of content reviews, applying risk-based approaches for regulated markets. Monitor service level agreements (SLAs), turnaround times, and quality metrics; troubleshoot bottlenecks and resource constraints. Personally handle or directly supervise the most complex, high-risk, or escalated tier 2 audits requiring senior judgment. Ensure audit trails, evidence, and findings are captured and documented in accordance with organizational compliance, retention, and accreditation expectations. Implement ongoing quality improvement processes based on data-driven decisions and cross-functional feedback. Serve as the primary point of contact for Testing & Audit with the Accreditations Director, Manager of Regulatory Compliance, and Content Operations leadership. Provide structured summaries, talking points, and documentation for accreditation reviews, regulatory inquiries, and Board-level assurance specific to testing and audit processes. Represent the Testing & Audit function in cross-departmental strategic planning meetings and collaborate with GenAI solution owners, Products, and Content Development teams. Support preparation for responses to accrediting agencies and regulators as needed. Communicate effectively with diverse stakeholders and translate technical testing/audit concepts for executive and external audiences.

YOU'VE GOT WHAT IT TAKES IF YOU HAVE:

Bachelor's degree in healthcare, education, business, quality/compliance, or related field. 2+ years of people management experience leading QA, compliance, accreditation, or audit teams. 5+ years of experience in quality assurance, regulatory compliance, accreditation, healthcare education, or related roles. Experience supporting regulated or compliance-driven educational content, including designing or applying testing/audit frameworks. Proficient in Microsoft Office or equivalent software. Demonstrates leadership of a testing and audit function in regulated or compliance-driven environments, ensuring content meets regulatory, accreditation, and organizational standards. Understands testing and auditing programs that focus on optimizing quality assurance processes for AI-assisted and conventional content. Able to identify problems and create solutions that address regulatory risk, audit readiness, process efficiency, and team capacity. Prepared to hold team and cross-functional partners to consistent standards of quality and compliance. Expert knowledge of performance improvement principles, quality assurance frameworks, and audit methodologies. Familiarity with data mining, analysis, and data-driven decision making to support continuous improvement. Strong interpersonal skills and ability to provide coaching, mentoring, and constructive feedback.

IT WOULD BE NICE IF YOU:

Experience working and collaborating with accrediting and regulatory boards (e.g., state Boards of Nursing, ANCC, ACCME, Joint Commission, CMS).

IN OFFICE REQUIREMENT:

Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30/40 days/quarter. Company: Relias LLC | Job ID: 288373 Relias is an Equal Opportunity Employer and a Drug-Free workplace. Relias welcomes and encourages applications from people with disabilities and is happy to make reasonable accommodations in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please visit our career page for instructions. #J-18808-Ljbffr RELIAS