Senior Information Technology (IT) Analyst

IT Analyst

The Brennan Center for Justice at NYU School of Law is a nonpartisan law and policy institute that seeks to improve the systems of democracy and justice in the United States. The Brennan Center's work ranges from voting rights to campaign finance reform, from ending mass incarceration to preserving constitutional protections in national security policies. Position Overview: The Brennan Center is seeking a motivated and versatile IT Analyst to join our Technology team. This is a broad, hands-on role ideal for a tech-savvy professional who thrives in a dynamic environment and is passionate about supporting mission-driven work. The IT Analyst serves as a front-line resource for staff across the organization, handling everything from day-to-day helpdesk support to cybersecurity monitoring and response, identity and cloud administration, audiovisual operations, inventory management, and endpoint patching.

Key Responsibilities:

• Helpdesk Support (Levels 1–3)
• Resolve support tickets assigned and prioritized by the IT/Helpdesk Manager, ensuring timely resolution and clear communication throughout.
• Diagnose and fix hardware, software, and network issues across Windows, macOS, and iOS/mobile devices.
• Document resolutions and build out the knowledge base in line with ITIL best practices.
• Escalate the most complex or high-impact issues to senior IT staff, and provide white-glove support for executive and high-priority users when assigned
• Cybersecurity
• Monitor systems, logs, and alerts for security threats, anomalies, and policy violations, and investigate vulnerabilities to maintain a secure network environment
• Collaborate with the Information Security Manager on threat analysis, security awareness, and remediation efforts
• Audiovisual (AV) Support
• Set up, operate, and troubleshoot AV equipment for meetings, events, and hybrid conference calls
• Maintain and support video conferencing systems (e.g., Zoom Rooms, Teams, conference room hardware)
• Assist with live event production support including microphone setup, screen sharing, and recording
• Maintain, document, and regularly audit all AV systems and conference room technology to ensure equipment is functioning and ready for use
• Provide user training and guidance on AV and conferencing tools to improve staff self-sufficiency and reduce repeat support requests
• Inventory Management
• Maintain accurate records of all hardware and software assets using the organization's asset management system
• Process procurement of new equipment including laptops, peripherals, and accessories
• Coordinate device lifecycle management including imaging, deployment (e.g., Autopilot), repair, and retirement
• Patch Management
• Deploy operating system and software patches across the organization's device fleet
• Monitor patch compliance and flag unpatched or non-compliant devices for remediation.
• Support MDM (Mobile Device Management) operations for macOS and Windows endpoints using Microsoft Intune and Autopilot
• Assist with device enrollment, configuration, and compliance policies via Intune and Entra ID

Qualifications:

• Bachelor's degree required
• 2+ years of experience in an IT support, helpdesk, or systems administration role
• Solid working knowledge of Windows and macOS operating systems, as well as iOS / mobile devices
• Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow, Ivanti, or similar)
• Familiarity with the Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive) and experience administering Microsoft 365, Azure AD / Entra ID, and endpoint management tools such as Intune and Autopilot
• Experience supporting AV and video conferencing systems (e.g., Zoom Rooms, Microsoft Teams Rooms)
• Working knowledge of core endpoint security concepts including MFA, device compliance, VPN, and endpoint protection
• Strong troubleshooting and problem-solving skills with excellent attention to detail
• Clear, professional communication skills — written and verbal — with non-technical staff
• Ability to work fully on-site Monday through Friday in Washington, D.C.
• Demonstrable commitment to the Brennan Center's mission and goals

We are committed to considering a wide range of candidates, including those with diverse experiences and backgrounds. Whether you are new to the nonprofit law and policy sector, returning to work after a gap in employment, looking to make a career transition, or seeking to advance your professional path, we welcome your application. If you're uncertain about meeting 100 percent of our qualifications, we encourage you to apply anyway. In your cover letter, please describe your interest in the position and what you hope to contribute to the role. Applications will be reviewed on a rolling basis. We encourage interested applicants to apply early, as the position will be filled once a qualified candidate is found. To apply, please upload the following documents: (1) a cover letter, (2) resume, and (3) contact information for three supervisor references. Applications without all the previously listed materials will not be considered. Please, no phone calls or faxes; it is strongly preferred that you apply on our website. If you have difficulty with the online system, you may send your application by e-mail to: View email address on click.appcast.io with "Senior IT Analyst" in the subject line, after registering in the online system. Compensation and Benefits: The Brennan Center is a fantastic workplace! We offer competitive salaries and a comprehensive benefits package that is regularly assessed based on workplace trends and employee feedback.

The salary range assigned to this position is $85,000-$90,000. We determine our salary ranges based on market competitiveness and internal equity for each job. The salary offered to a selected candidate will be contingent upon the candidate's qualifications and internal equity considerations. Additionally, we offer a generous time off program, 401k plan, comprehensive health insurance (medical, dental, and vision), and wellness and office perks. In addition, this position is part of a bargaining unit represented by the National Organization of Legal Services Workers, UAW local 2320.

The Brennan Center for Justice is committed to a workplace based on equal opportunity and a strong belief in the increased effectiveness that comes from a diverse workforce. Employment decisions are made without regard to race, ethnicity, gender identity, socioeconomic identity, sexual orientation, national origin, previous incarceration, disability, military veteran/status, or any other basis prohibited by applicable law. To this end, we welcome all qualified applicants to apply.