Property Claims Specialist Field I

Overview Position Summary: If you’re passionate about helping people restore their lives when the unexpected happens to their homes and providing the best customer experience, then the Mercury Insurance Property Claims team could be the place for you! Upon completion of the training program, ideal candidates will transition into a property claims field adjusting position traveling to loss sites that have been damaged by fire, water, weather, or other unexpected events. You may also handle some claims via virtual technology and/or collaborate with vendors. The Property Claims Field Adjuster will learn to apply knowledge of current company policies, applicable regulatory standards, and procedures to investigate, evaluate and settle minor to moderate homeowner's property claims in a timely and efficient manner, preventing unnecessary expense to the company and policyholders, and providing exceptional service to our customers. Geo‑Salary Information State specific pay scales for this role are as follows: $61,864 to $108,197 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA) The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location. Responsibilities Investigate and resolve homeowner claims of minor to moderate complexity in a timely and efficient manner. Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes. Perform field inspections at least 50% of work time. (company car provided) This involves travelling to customers’ homes to conduct on‑site inspections, thoroughly investigating coverage and preparing detailed estimates to efficiently resolve their claims. Handle virtual claims. Use imagery and advanced video technology to collaborate with onsite vendors and insureds to identify damage and create damage estimates from a virtual setting when needed. Compare facts gathered during the investigation against the policy to determine coverage of the claim; extend or deny coverage as appropriate. Establish reserve amounts within prescribed settlement authority limits and negotiate settlement of claims; recommend claims that exceed personal authority limits to a supervisor for approval. Communicate effectively and in a timely manner with insureds and/or their representatives to resolve issues and ensure customer satisfaction. Respond to phone calls, emails, texts, written communication, and adhere to Department of Insurance requirements. Prioritize responsibilities and manage claims workload to regularly monitor progress and expenses, ensuring proper resolution of inventory to conclusion. Direct, monitor, and review files handled by independent adjusters to conclusion, when necessary. Perform other functions as assigned. Qualifications Education: Bachelor’s degree preferred or equivalent combination of education and experience. Valid driver’s license required. Ability to obtain state‑specific property claims licensing, as required. Successfully complete formal property claims training program (in person, virtually, or a combination of both). Experience: Prior experience using estimating software like Xactimate. Experience in related field: property claims, customer service, construction, restoration, mitigation. Known for clear and professional communication, both written and verbal. Bilingual and/or prior military experience is a plus. 1‑3 years equivalent industry experience preferred. Knowledge and Skills: Work independently with limited or no supervision over daily activities required to investigate, evaluate, write damage estimates, negotiate, and resolve property claims. Passion for outstanding customer service. Make quality decisions based on analysis, wisdom, experience, and judgment, including negotiating. Comfortable with and adaptable to new technology and business tools. Seamlessly transition between physical, video, or photo inspections to write damage estimates, including climbing ladders for roofing or attic space and inspecting crawl spaces. Lift and carry up to 50 pounds. Strong organizational, time‑management, and prioritization skills to handle varying workloads due to seasonal volume changes and catastrophes. Willing to work flexible shifts and overtime as needed. Drive to and from multiple locations and occasionally outside of normal business hours. Perks and Benefits Competitive compensation Flexibility to work from anywhere in the United States for most positions Paid time off (vacation time, sick time, 9 paid company holidays, volunteer hours) Incentive bonus programs (potential holiday bonus, referral bonus, performance‑based bonus) Medical, dental, vision, life, and pet insurance 401(k) retirement savings plan with company match Engaging work environment Promotional opportunities Education assistance Professional and personal development opportunities Company recognition program Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law. Pay Range USD $63,410.00 – USD $117,348.00 /Yr. #J-18808-Ljbffr Mercury Insurance Company