Leasing Associate

Responsibilities Administer all duties related to property tours, including virtual and self‑guided, while providing stellar customer service and a positive experience for the prospective customer Engage and educate prospective customers about AvalonBay and answer any questions they may have using digital resources and other tools Promptly respond to pre tour, during tour, and post tour assistance needs Handle inbound and outbound calls per scheduled shift Conduct virtual tours with prospects (Audio and Video capabilities are required) Professionally present and educate prospective residents on pricing, availability, layout, amenities, design and features of the community and brand Cross‑sell potential prospects to other AvalonBay communities where needs can be met Address and resolve customer service concerns Accurately complete touring related tasks and emails, ensuring all data is entered into appropriate information systems Maintain all documentation in accordance with AvalonBay policy and procedure Work in a collaborative team environment with fellow team members and the on‑site team Requirements A high school diploma or equivalent (GED) is required At least one year of experience in multifamily or related property management is preferred Experience in a sales position, particularly one requiring customer interaction is preferred Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint) is required Possesses customer service knowledge and ability to deliver exceptional customer experience Utilizes sales skills to achieve leasing/sales targets as demonstrated by accomplishments in previous work experience Exhibits ability and willingness to work on a flexible schedule #J-18808-Ljbffr