Customer Service Representative

Job Description

Job Description

About the Role

We are looking for a reliable, customer-focused individual to join our team as a Part-Time Customer Service Representative with event support responsibilities. In this dual-role position, you will deliver excellent service to clients and internal teams while also helping plan, set up, and coordinate events. This is a great opportunity for someone who enjoys variety, thrives in a people-oriented environment, and can shift between desk-based support and hands-on event work.

Key Responsibilities

• Provide friendly, professional customer service via phone, email, and in-person interactions
• Respond to inquiries, resolve issues, and escalate more complex matters when needed
• Maintain accurate customer records and documentation in our systems
• Assist with event planning and logistics, including coordinating schedules, vendors, supplies, and staffing needs
• Support on-site event setup, breakdown, and day-of coordination to ensure smooth operations
• Collaborate with internal teams and external partners to meet event timelines and quality standards
• Help track event-related details and communicate updates to stakeholders
• Perform other related administrative and support duties as assigned

Required Qualifications

• Previous customer service experience (phone, email, or in-person)
• Strong verbal and written communication skills
• Ability to multitask, stay organized, and remain calm in fast-paced or changing situations
• Reliable transportation and willingness to assist with event setup/breakdown
• Flexibility to work occasional evenings and weekends for events
• High school diploma or equivalent
• Basic computer proficiency (Google Workspace)