Certified Medical Assistant (CMA)

Clinical Certified Medical Support Assistant

SITE OF SERVICE: Walter Reed, MD (NICoE/NCR)

National Intrepid Center of Excellence (NICoE) provides specialized care for Traumatic Brain Injury (TBI) and Psychological Health (PH) conditions.

Position Qualification/Requirements

• Degree/Education: Graduate from a medical assistant training program accredited by Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accreditation Bureau of Health Education Schools (ABHES) of the American Medical Technologies or a formal medical services training program of the United States Armed Forces
• Certification: Current certification as a medical assistant by the American Association of Medical Assistants or current registration by American Medical Technologists.
• Cardiac Certifications: Must have the following hands-on certification through the American Heart Association or American Red Cross:
• Basic Life Support (BLS)
• Experience: One years' experience of clerical, office, customer service, or other administrative work. One year's experience within the last two years as a Certified Medical Assistant.
• U.S. Citizenship: Shall be a U.S. citizen
• English Language Requirement: Shall be able to read, write, speak and understand English well enough to effectively communicate with all patients and other health care providers.
• Physical Capability: Shall be physically capable of standing and/or sitting for extended periods of time and physically capable of performing all services required under the contract.

Duties

• Perform as the central coordinator of daily clinical activities surrounding service members, their families, providers, and support staff, functioning within a national level clinical facility, tasked with addressing highly complex diagnostic and treatment referrals.
• Manage patient records, scheduling appointments, and coordinating communication between staff and patients.
• Collect and document patient information, updating patient records, and verifying insurance information. Scheduling appointments, confirming appointments, and managing patient flow.
• Provide a positive experience for patients, answering phones, and addressing patient inquiries. Prepare examination rooms prior to patient's arrival.
• Assist with patient check-ins, admissions, discharges, and transfers as directed. Closeout patients within 24 hours of visits.
• Check patient's vital signs, to include temperature, respiration, pulse, weight, blood pressure, and pulse oximeter reading.
• Obtain and document patient's current medical history, drug history, chief complaints, allergies, and vital signs on updated forms.
• Perform diagnostic procedures when ordered.
• Maintain examination room stock levels and perform routine maintenance of examination rooms. Complete lab and x-ray requisitions in accordance with clinical policies.
• Enter demographic data into the computer upon patient check-in; enter departing time when patient is released.
• Comply with regulatory, MTF, and Joint Commission quality inspection/ peer review/ utilization management requirements, and applicable system applications.
• Contractor employees shall prepare all documentation to meet or exceed established MTF standards, to include, but not limited to: timeliness, accuracy, content, and signature. Contractor employees shall only use DoD approved abbreviations for documentation in the patient health records. (DoDI 6025.13 and DoDM 6055.05)
• Document and close notes in MHS Genesis within three (3) business days of patient encounters.
• Respond to beneficiary messages submitted and received in the MHS Genesis secure portal systems within one (1) business day.

Hours: The work schedule for each contract worker under a personal services arrangement is as follows between 0600 – 1800 (typical clinic hours are 0700 – 1600, depending on location).

Base Down Days: During a planned closure of the facility due to training, closures before or after holidays family down days, Employee will only be compensated for the actual hours worked. If clinic is closed and employee is not able to work, employee will be required to use leave or take LWOP (without penalty).

Special Requirements/Skills: Must be comfortable in a fast-paced, dynamic environment. Must be able and willing to reprioritize on short notice and work on multiple simultaneous projects. Flexible and able to work with various personalities. Team work skills required. Time management skills required. The ability to meet deadlines in a deadline intensive environment is essential. High level of adaptability and willingness to embrace change in a fast-paced, demanding environment.

LUKE is an Equal Opportunity employer