Community Associate

Community Associate

The Community Associate plays a key role in fostering a welcoming and productive environment for community members at HANSA coworking center. From assisting with member needs and inquiries to managing day-to-day operations, this position is responsible for providing a full-service professional workspace experience and ensuring business is running smoothly. The Community Associate helps cultivate a positive and professional experience for community members by overseeing space arrangements, organizing events, and maintaining the overall appearance and functionality of the facility.

Essential Functions

• Serves as the primary point of contact for members and guests, ensuring a seamless and professional experience from arrival to departure.
• Oversees front desk operations during business hours, maintaining an organized, welcoming, and efficient workplace.
• Manages communication channels, including phone calls, emails and member portal inquiries, providing timely and effective responses to all member and guests.
• Coordinates member check-ins and check-outs, ensuring a smooth onboarding and offboarding process while maintaining high service standards.
• Facilitates the reservation and management of meeting rooms and event spaces, ensuring seamless execution of member events.
• Delivers exceptional customer service, contributing to a positive, productive, and collaborative coworking environment.
• Ensures operational excellence of the facility by proactively addressing any issues and maintaining streamlined processes that support members and internal teams.
• Actively promotes HANSA's offerings and Uniland's business solutions, contributing to business growth and member retention.
• Oversees mail and package management, ensuring prompt and accurate delivery with a high level of professionalism.
• Facilitates site tours, move-ins, and move-outs, ensuring members have a positive and welcoming experience.
• Maintains accurate records of space inventory, member accounts, and other essential data, ensuring updated and efficient management systems.
• Leads the creation and distribution of promotional materials to attract and retain members while showcasing the facility's benefits.
• Manages and optimizes the use of the membership portal, tracking member activity and engagement for improved communication and operational efficiency.
• Oversees event logistics, including setup, breakdown, and coordination of catering services, ensuring smooth execution and alignment with HANSA's high standards.

Other Duties

• Upholds the highest facility standards, ensuring that members feel proud to bring clients, guests, and investors to the coworking space.
• Curates and distributes monthly newsletters to keep the community informed and engaged.
• Creates and nurtures a collaborative and engaging environment by organizing and promoting community-building initiatives, events, and activities that enhance member relationships.
• Contributes to the development and execution of targeted outreach campaigns, including email marketing, event presentations, and promotional material distribution.
• Assists in educating members on HANSA's policies and procedures, ensuring clear communication of rules, membership agreements, and billing processes.
• Drives social media strategy by creating, posting, and engaging with content across all platforms, effectively showcasing the coworking community and its events.
• Actively participates in and contributes to any/all initiatives when requested and/or required.

Education & Experience

• Associate's degree in business administration, office management or related field required.
• An equivalent combination of coursework and field experience may be considered.
• A minimum of 2 years of experience in a customer service, office administration or hospitality-related field required.
• Strong background in administrative duties and facilities management is a plus.

Knowledge, Skills & Abilities

• Knowledge of facility operations, ensuring a clean, safe, and functional coworking environment.
• Understanding of basic troubleshooting techniques for resolving technical issues related to meeting room technology, printers, and wireless networks.
• Familiarity with coworking management software or membership portal systems, such as Yardi Kube, for managing member accounts, reservations, and communications.
• Exceptional interpersonal and communication skills, enabling effective interaction with members, guests, and team members.
• Strong customer service skills, with the ability to address inquiries, resolve issues, and ensure a high-quality experience for members.
• Skilled in event coordination, including logistics, catering, and member participation, to ensure seamless execution.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and responsibilities simultaneously.
• Proficient in promoting and marketing coworking services through social media platforms and other channels to increase member engagement.
• Strong written and verbal communication skills, with the ability to create promotional materials, newsletters, and updates for members and potential leads.
• Ability to problem-solve effectively, handle conflicts, and implement solutions that foster a positive and collaborative community atmosphere.
• Ability to work independently, prioritize tasks, and stay focused under pressure while adapting to changing environments.
• Ability to engage with the local business community, building relationships, and promote coworking offerings.
• Demonstrates flexibility in scheduling and supporting after-hours events as needed.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Extended periods of sitting at a desk or workstation while performing administrative tasks.
• Regular use of computers and other office equipment, requiring manual dexterity and visual concentration.
• Occasionally required to lift and/or move up to 10 pounds.
• Mobility within the office environment to attend meetings, training sessions, or other events.
• Ability to communicate effectively with associates, supervisors, and external stakeholders in person, over the phone, or via email.
• Office-based environment with standard office equipment and ergonomic furniture.
• Exposure to typical office noises such as phone calls, conversations, and office equipment operation.
• Work will be performed in an in-office environment.

Uniland Development Company is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.

Applicants must be legally authorized to work in the United States at the time of hire. No visa sponsorship is available for this position.