Store Supervisor

Location Oakbrook Terrace, IL, 60181,United States Employee Type Full-Time Non-Exempt WHO WE ARE We are guides. We usher new and returning users through tailored retail experiences to enhance their access to safe and reliable cannabis products, provide knowledge and guidance for users on dosing and consumption, and deliver our patients to relief and relaxation. We are looking for skilled, passionate cannabis enthusiasts who will grow with our brand. Are you our next guide? ABOUT THE ROLE The Store Supervisor is expected to behave in a professional manner, ensure proper procedures, and behaviors are being followed in the absence of the General Manager. This supporting role will allow for a communicative, flourishing store team and ensure the success of Consume Cannabis Co. Duties/Responsibilities Management and Team Support: Responsible for managing dispensary staff, schedules, inventory, and patient/customer relations. Serves as a resource for all dispensary staff needs. Resolves any conflict immediately. Responsible for delegating tasks to team members to maintain a compliant and clean facility. Coordinates with the General Manager to ensure accurate information is communicated to dispensary staff. Customer Service: Provides superior customer service for vendors, patient/customers and caregivers. Responds to all patient/customer complaints, requests, concerns, suggestions. Assists with providing a welcoming environment for customers as business needs dictate. Reports, Documentation and Profitability: Assist with maintaining accurate records of all dispensary activities including daily cash reconciliations, patient/customer records, sales, deliveries and returns in accordance with the State and the standards set by Company. Ensures accuracy in daily, weekly, and monthly recaps and reporting from sales data and patient counts. Provide regular inventory, sales and profitability reports to the General Manager as requested. Oversees orders and deliveries to ensure accurate order information and timeliness of deliveries. Work with Store Manager to ensure all inventory issues are handled on a timely basis. Adhere to all mandatory state regulations. Ensure safe destruction of products when necessary. Performs other duties. Physical Requirements Prolonged periods standing and walking throughout facility. Must be able to lift up to 25 pounds at times. Must be able to bend, lift, stretch, climb, and crawl to access products. Must be able to perform work in a variety of weather conditions. Must Haves Education and Experience: To remain compliant with state law, you must be 21 years of age or older. Associate’s degree in business, management, or related field. 1 year of management experience. 2 years of customer service/fast paced retail environment. Skills/Abilities: Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Entrepreneurial spirit with attention to detail. Demonstrates ability and experience in managing high-volume, scaling industries. Strong organizational and execution skills. Ability to juggle multiple priorities. Developed leadership skills and the ability to coach and mentor employees. Ability to maintain composure under pressure. Proficient with Microsoft Office Suite or related software. Desired Qualifications 2 years of management experience. State Cannabis knowledge and understanding of cannabis products preferred. Rewards Starting rate of pay is $24.00 per hour. Health insurance for full-time employees (30% employee responsibility, 70% employer responsibility). Dental, and vision insurance for full-time employees (100% employee responsibility). Paid Time Off accruals for full-time employees. #J-18808-Ljbffr