Server - Fox & Flight - Boston Logan Airport

Server – Fox & Flight – Boston Logan Airport Job Category : Food & Beverage Requisition Number : AMSER019449 Part-Time On-site Rate: $6.75 USD per hour Location East Boston, MA 02128, USA Description At Paradies Lagardère, our mission is to maintain first‑class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. From an inspiring restaurant design or live entertainment that captures a traveller’s attention, to the top‑notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialise in experiences. The AM Server shifts start from 4 AM - 12 PM. Responsibilities Must have a passion for the guest. Must say "Yes", "Please", and "Thank You". Must smile often. Exceed First Class Service standards and behaviour with every guest, business partner, and peer. Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip‑resistant shoes. Treat guest and peers in accordance with the core values of the company and FEAST (Food, Excellence, Attitude, Service, Team). Warmly greet and acknowledge guests promptly. Present the menu, answer questions, and make suggestions regarding food and service. Engage with guests in a friendly and professional manner. Create a lasting first and last impression. Be knowledgeable and enthusiastic about the restaurant’s menu, its ingredients, flavour profiles, portion sizes and preparation methods. Observe guests to respond to any additional requests and determine when the meal has been completed. Totals bill accurately and accepts payment following established guidelines. Process all point‑of‑sale transactions quickly and efficiently while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures. Know all specials on a shift‑by‑shift basis as well as all liquor, beer and wine products, and all menu items and desserts. Build guest loyalty and enhance selling skills through the use of available training materials. Work together with fellow employees and management to ensure that all guests have the best experience possible. Follow service standards that require a positive attitude and the ability to work well under pressure with cooks and other staff. Assume the role of a salesperson with a commitment to upsell, increase check average, compete in sales incentives and promote the brand. Maintain a clean, organised work environment. Support other areas of the restaurant as requested, such as seating customers, answering telephones, stocking, clean‑up and documentation. Respond appropriately to guest concerns. Complete all side‑work duties, which may include sweeping and mopping. Enthusiastically support decisions once they have been made by management. Be accountable for compliance with all local, state and federal laws and regulations including those related to food safety. Perform other duties as assigned. Education, Experience, Certifications 1 year of serving experience required. High School diploma or GED. Experience handling money and a point‑of‑sale system. Ability to work in a high‑energy and demanding environment. Knowledge of maths to calculate cost, make change and cash‑handling procedures. Good communication skills and the ability to work independently as well as with other team members. Able to work unsupervised for extensive periods and to demonstrate good judgement when dealing with customers and peers. ServSafe certification or equivalent preferred. TIPS certification or equivalent preferred. Position Qualifications Ability to work various shifts in a 7/365 team‑oriented environment. Excellent customer service skills and the ability to communicate effectively in English. Self‑starter able to prioritise and handle various tasks simultaneously. Ability to adapt to changing priorities and unexpected situations. Ability to take direction and collaborate in a team environment. Positive interpersonal skills. Proficiency in reading, writing and mathematics in English. Knowledge of federal, state and local liquor laws. Ability to lift a minimum of 25 lbs. and perform essential job functions such as standing, bending, reaching, climbing on a ladder and walking long distances. Standing for long periods of time and working in an environment with varying temperatures. This position description is merely intended to describe the primary elements of the position. The Paradies Lagardère reserves the right to change the position description and to assign additional duties and responsibilities, as necessary. This position description does not constitute an employment contract of any kind. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr