Merchandise Sales Associate - Nightlife & Event Retail

The Pacha Group is an international hospitality and entertainment company operating nightlife venues, hotels, and cultural destinations across Europe and the United States. With more than 50 years of heritage rooted in Ibiza, the Group delivers music-led experiences, hospitality, and lifestyle offerings while maintaining a commitment to sustainability, responsible operations, and community engagement. Pacha New York is a large-scale music and nightlife venue located in Brooklyn, presenting global electronic artists, live performances, and cultural programming. As part of The Pacha Group’s international portfolio, the venue combines advanced production technology, hospitality services, and community-focused programming to create a leading destination for music and entertainment in New York City. Position Overview Pacha is seeking energetic, personable, and sales-driven Merchandise Sales Associates to support daily operations of our branded merchandise store and event retail activations. This role is responsible for delivering exceptional guest service, driving merchandise sales, maintaining store presentation, and representing the Pacha lifestyle and culture with professionalism and enthusiasm. The ideal candidate thrives in a fast-paced nightlife and entertainment environment, enjoys engaging with guests, and has a passion for music, fashion, and hospitality. Work Environment Fast-paced nightlife and entertainment venue Loud music and high guest volume during events Evening, overnight, weekend, and holiday shifts required Opportunity to work special events, artist merchandise activations, and pop-up retail experiences Key Responsibilities Greet and assist guests in a friendly, engaging, and professional manner Drive sales through product knowledge, upselling, and customer engagement Process transactions accurately using POS systems and cash-handling procedures Maintain cleanliness, organization, and visual presentation of the merchandise store and displays Restock merchandise and assist with inventory counts and inventory organization Support merchandise setup and breakdown during concerts, festivals, and special events Monitor inventory levels and communicate low-stock items to management Ensure merchandise displays align with brand standards and marketing initiatives Assist guests with sizing, product questions, exchanges, and general inquiries Help prevent loss by following security and cash-control procedures Work collaboratively with operations, security, and event staff during high-volume nights Represent the Pacha brand positively both in-store and during live events Benefits Overview Eligible employees may receive comprehensive benefits including medical, dental, and vision insurance; paid time off; company holidays; and participation in retirement savings programs in accordance with company policy and applicable law. Salary Range USD 30–35 per hour (Final compensation determined based on experience, skills, and internal equity) Equal Opportunity Employer The Tribe is an equal opportunity employer, made up of over 35 nationalities and does not discriminate on the basis of race, color, creed, religion, gender/sex, actual or perceived gender nonconformity, identity, expression or presentation (including cisgender/transgender, non-binary or intersex status), actual or perceived sexual orientation, sexual and reproductive health decision, marital status, partnership status, familial status, caregiver status, pregnancy (including childbirth and related medical conditions), alienage, ancestry, national origin, citizenship or immigration status, age, mental or physical disability, military or veteran status, genetic information or predisposing genetic characteristic, arrest or conviction record, credit history, salary history, unemployment status, height, weight, status as a victim of domestic violence, sexual violence, stalking and sex offenses, or any other legally protected status. The Tribe is driven by the principles of love, connection, joy, and music, and bonded by a celebration of people and culture. Work Authorization Applicants must be legally authorized to work in the United States. What We’re Looking For Previous retail, hospitality, nightlife, or customer service experience preferred Experience using POS systems and handling cash transactions preferred Strong communication and interpersonal skills Ability to multitask in a high-energy, fast-paced environment Flexible schedule including nights, weekends, holidays, and event hours Professional appearance and positive attitude Ability to stand for extended periods and lift up to 30 lbs Interest in nightlife, music culture, fashion, and entertainment is strongly preferred Preferred Skills Upselling and sales experience Inventory or stockroom experience Knowledge of streetwear or branded merchandise retail Experience working concerts, festivals, or nightlife venues Familiarity with Shopify, Square, or similar POS platforms #J-18808-Ljbffr