Assistant General Manager

Description

Fluent Inc is a vertically integrated cultivator, processor, formulator, and retailer of Premium Cannabis Products currently operating in Florida, Pennsylvania and Texas as Fluent Cannabis. Our purpose is to compassionately provide patients access to the highest level of medical cannabis in an unrivaled, professional healthcare environment with outstanding customer service. Patient care always comes first at Fluent and our standards, practices, and performance is unmatched.

We are looking for leaders who want to work alongside great talent and create a positive work experience for their team. We are focused on continuous improvements, which creates development opportunities, engaged feedback, and increased contributions towards our goals as a leader in the medical cannabis industry.

Find out more at Follow us on LinkedIn.

ROLE SUMMARY

As an Assistant General Manager, you inspire teams to deliver measurable results for the store. You lead a competitive sales force that discovers customers' needs and provides solutions to build and maintain Fluent brand loyalty. The staff you coach, teaches customers how to get the most out of medicinal cannabis. You build these lines of business by selecting and developing a knowledgeable talent pool. In addition, to team building, you create excitement around products, launches, programs, and initiatives. You're responsible for upholding our high standards regarding communication and confidentiality and driving your staff to create excellent customer experiences that enhance Fluent loyalty and help enrich patients' lives.

KEY RESPONSIBILITIES

• Ensures that each patient receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest and maintaining outstanding standards, solid product knowledge, and all other components of guest services.
• Train, develop, and communicate with all staff and assess performance regularly.
• Assisting the manager in organizing, planning, and implementing strategy
• Coordinating retail store operations (e.g., sales processes, order, and payments)
• Track the progress of weekly, monthly, quarterly and annual objectives
• Ensuring store schedules and goals are met by employees
• Ability to deliver excellent customer experiences in any environment and to be invigorated by constant personal interaction
• Ensure a clean and organized dispensary for our patients.
• Contributes to a positive and inclusive work environment.
• Use available resources efficiently to assess the customer's health conditions and needs
• Supervise and motivate staff to perform their best
• Record details of each customer interaction and any actions taken
• Follow up on any customer issues requiring additional research
• Maintain adequate knowledge of the product guide and understanding the benefits of medical cannabis
• Suggest sales training programs and techniques
• Merchandises store as directed by visual guidelines and ensures that all stock is well maintained and in good condition.
• Maintains adherence to all company policies and procedures.
• Communicate with Director of Retail Operations, General Manager and/or Customer Service Manager regarding status of issues

QUALIFICATIONS/EXPERIENCE

• Proven experience as a Retail Assistant Manager or similar position
• Previous experience with sales
• Excellent customer service skills
• Leadership and organizational abilities

SKILLS/INTERESTS

Interpersonal and communication skills

Problem-solving attitude


Flexibility to work in shifts

Basic computer knowledge

Able to work collaboratively as part of a team

SUPERVISORY RESPONSIBILITIES

This position assists with the management of all employees of the dispensary team and is responsible for leadership of the employees within its team.

WORK ENVIRONMENT

This job operates in a professional office and retail environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak and hear. The employee frequently is required to stand at a workstation for extended periods; walk; use hands to handle or feel objects, tools or controls; reach with hands and arms and ability to work on iPad, laptop or desktop for extended periods of time reading, reviewing and analyzing information and providing recommendations and summaries to patients. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 25 pounds. Regular and predictable attendance is essential.

POSITION TYPE / EXPECTED HOURS OF WORK

This position regularly requires long hours and frequent weekend work. Days and hours of work vary based on schedule and company necessity.


TRAVEL

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

REQUIRED EDUCATION and EXPERIENCE

Two+ years of sales experience in retail operations required

ADDITIONAL REQUIREMENTS

Per state law, must be at least 21 years of age.

Must successfully complete a comprehensive background check.

Must pass a drug screening

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AAP/EEO Statement

Fluent is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability or any other classification protected by law.

COMPANY BENEFITS

Fluent provides comprehensive benefits offerings to all full-time employees. Our benefits include medical, dental and vision insurance, paid time-off program and non-matching 401k plan.