Lead Analyst Business Systems

Lead Business Systems Analysts take a leadership role in steering the evaluation of an organization’s business processes and systems. Leveraging their expertise, they identify and implement advanced solutions to optimize efficiency and effectiveness. Leading collaboration with stakeholders to gather requirements, analyze complex data, and create comprehensive documentation outlining advanced system specifications. Lead analysts take a leadership role in facilitating communication between business users and IT teams, ensuring that high-level technology solutions align strategically with organizational goals. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over/transfer sponsorship of an employment visa at this time, including CPT/OPT. What you will do: Lead cross-functional teams in an Agile environment to gather and document business requirements for software development projects. Mentor junior and mid-level analysts and provide technical guidance. Analyze and translate business needs into clear and concise user stories, ensuring alignment with project goals. Orchestrate communication between business stakeholders and development teams to ensure a shared understanding of project requirements. Drive analysis of existing systems and processes to identify opportunities for improvement and efficiency gains. Partner with Quality Engineers and Software Engineers to review story requirements and validate system functionality. Spearhead troubleshooting issues, conducting impact analysis, and recommending solutions. Demonstrate system enhancements with project stakeholders. Create flow diagrams and document technical solutions. Lead Agile Ceremonies such as Planning, Grooming, Sprint Reviews, Sprint Retrospectives, and 3 Amigos. Stay informed about industry best practices and emerging trends in business analysis and Agile methodologies. What you will bring: Bachelor's degree in a related field preferred. 7+ years of experience as a Senior Business Systems Analyst or equivalent technology industry background. In-depth knowledge and ability to analyze complex business processes and identify areas for improvement. Extensive experience in identifying and solving business problems through innovative and practical solutions. Advanced communication skills to convey technical information in a clear manner to all levels. Proficient in collecting, documenting, and managing system requirements from stakeholders. Detailed understanding of highly complex multi-platform applications and systems. Effective communication and documentation skills to create comprehensive reports, manuals, workflows, and specifications. Experience with assigning tasks and managing project timelines and project resources effectively to ensure successful project delivery. Ability to remain flexible and adaptable to shifts in project scope, requirements, or technological advancements, while also guiding the team through these transitions. What will set you apart: Experience in Contact Center, IVR, or digital platforms. Knowledge of cloud environments (AWS preferred). Familiarity with data analysis and reporting tools. Financial Industry Experience preferred. Prior production support and troubleshooting preferred. Experience as a QA or Developer preferred. Exposure to security, compliance, or regulated environments. Experience exceeding expectations in other roles on an Agile Development Team, such as Quality Engineer, Software Engineer, Product Owner, or Scrum Master preferred. We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. Medical, dental, vision and life insurance. Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup. Tuition reimbursement up to $5,250/year. Business-casual environment that includes the option to wear jeans. Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year. Paid volunteer time - 16 hours per calendar year. Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA). Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $96,100.00 - $135,700.00 Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection. #J-18808-Ljbffr