Branch Operations Manager

Branch Operations ManagerLansing Building Products has supplied professional contractors with high-quality building products since its founding in 1955. Led by third generation President & CEO Hunter Lansing, we remain true to the family values and mission of Respect, Service and Excellence in everything we do. A certified Great Place To Work™, Lansing has nearly 2,000 associates in 112 branches serving customers in 35 states along with Home Office locations in Richmond, VA and Waltham, MA. We exist to make a positive impact in people's lives and are focused on delivering a best-in-class experience to our associates and our customers.A Branch Operations Manager is responsible for overseeing the overall operation of the branch and managing day-to-day activities while the Branch Manager is focused on driving sales in the field. This role oversees the branch's building product operations, including the sale and distribution of windows, gutters, and siding, while ensuring the branch operates efficiently and customer needs are met. The Operations Manager also assists the Inside Sales team and Warehouse Manager as needed.Branch Operations Manager Responsibilities:Live our mission statement centered on our values of respect, service, and excellenceWorks under the direction of the branch manager and is responsible for the day-to-day operation of the branchPlays a critical role in the profitability of the branch and assists the branch manager with P&L managementSupervises the inside sales staff and the warehouse managerServes as the "go-to" leader for customer service opportunities and issuesSearches for ways to improve branch operations and salesMonitors all branch operations, including: warehouse processes, physical inventory, fleet, payroll, bank deposits, cycle counts, and daily reports using Lansing's "day's work in a day's time" philosophyWorks alongside the warehouse manager and associatesUses company's sophisticated inventory management network, which ties all Lansing branches togetherResponsible for branch staffingDoes what is necessary to get the job done while following our mission statementBranch Operations Manager Qualifications:Experienced manager and supervisor with the ability to motivate subordinatesHigh integrity and energy while working in a fast-paced environmentExperience with building products either as a salesperson or in senior warehouse rolesAbility to meet -- and reach -- personal goalsStrong interest in sales and/or retail as evidenced by previous jobs or by educationExcellent interpersonal skills -- the ability to work one-on-one with customers and the ability to resolve sensitive business-related issuesStrong computer knowledgeAll-around business professional with exceptional telephone etiquetteCompetitor with a hunger for success and the willingness to go the extra mileStrong communication and social skillsHeavy lifting -- up to 70 pounds -- may be required on occasionA Career with Lansing Building Products offers:Coverage to support your overall well-being: Medical, Dental, Vision, HSA with company contributions, Health Advocate and EAPInvestment in your future: Competitive 401k, Employer Match of 50% up to 15% of salaryCulture: Great Place to Work Certified every year since 2019Work/Life Balance: Paid Vacation & Sick DaysGrowth/Development: Tuition Reimbursement & Training ProgramsOther Added Benefits:Company Paid Parental LeaveCompany Paid Life InsuranceShort Term & Long-Term DisabilityPaid HolidaysHealth and Wellness programVolunteer TimeLansing Building Products is proud to be an equal opportunity workplace committed to building a diverse team of qualified individuals.