Front of House Team Member

Job Description

Job Description

We are a lifestyle brand!

PRINCIPAL RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS:

• Welcome all guests as they enter the store and provide them with an inviting and memorable experience. 

• Efficiently and accurately take customer orders using our POS system, ensuring all transactions are correct and complete.

• Provide the highest level of customer service, addressing any questions or requests promptly and courteously.

• Have a thorough understanding of our menu items, including ingredients, allergies and benefits, to help customers make informed choices.

• Deliver guests’ food and beverages, ensuring high standards of quality and presentation.

• Regularly check on guests at their tables to ensure they have everything they need and are satisfied with their dining experience.

• Assist in preparing and delivering delicious food to guests, maintaining high standards of quality and presentation.

• Restock stations regularly to ensure they are clean, organized, and fully stocked with necessary supplies.

• Follow all policies and procedures for health and food safety, ensuring an inviting environment for both guests and team members.

• Collaborate with your manager and team members to maintain smooth operations and a positive work atmosphere.

• Support with any additional duties assigned. 

REQUIREMENTS:

• Previous experience in the hospitality and/or food service industry (e.g. restaurant, hotel, etc.)

• Passionate about providing excellent customer service. 

• Strong interpersonal and communication skills.

• Fun and outgoing attitude! 

• Restock stations and keep them clean and organized.

• Ability to work efficiently in a fast-paced environment and multitask effectively.

• May stand for long periods of time and lift up to 50 pounds.

BENEFITS:

• Health & Wellness – Medical, Dental, Vision, Telemedicine, and more. 

• Discounted Meals

• Growth & Advancement Opportunities 

• 401(k) Plan with Company Match

The general nature and level of work being performed by persons assigned to this job classification are contained in this job description.  This job description should not be construed as an exhaustive list of all responsibilities, essential job functions, duties, skills required and other job requirements of personnel in this role.  All employees may be required to perform duties outside of their normal responsibilities from time to time as needed.  Management reserves the right to assign or reassign duties and responsibilities to the job at any time.

Pura Vida Miami is proud to be an equal opportunity employer. We are committed to creating a workplace where diversity is celebrated and everyone feels welcome, regardless of race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, disability, veteran status, or any other legally protected characteristic. We believe that building a team with diverse perspectives and experiences makes us stronger, more creative, and more connected to the communities we serve.

Agency Disclaimer

We’ve got this covered! At Pura Vida Miami, our Talent Acquisition team leads all hiring efforts internally. We do not accept unsolicited resumes from agencies, we mean it. Any resumes sent our way without a signed agreement in place (including those sent directly to our team or hiring managers) will be considered property of Pura Vida Miami and we won’t be responsible for any fees. If you’re interested in partnering with us, reach out to our Talent team first. We’re happy to connect the right way!

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