Receptionist - State Farm Agent Team Member

Receptionist (Bilingual Spanish/English) — Entry-Level | Jose Rosario State Farm

Jose Rosario State Farm is a customer-focused insurance agency committed to providing outstanding service and building long-term relationships in our community. We are seeking an entry-level Receptionist who is professional, organized, detail-oriented, and interested in developing a long-term career in the insurance industry.

Key Responsibilities

• Greet customers warmly in person and over the phone; direct requests to the appropriate team member.
• Schedule appointments and support daily office communications.
• Maintain accurate customer records and documentation in agency systems.
• Provide excellent customer service and follow up on customer needs.
• Make outbound calls to customers and prospects (training provided) for follow-up and service support.
• Transfer calls/leads to the licensed sales team when a customer/prospect is ready for a quote or coverage discussion.
• Support the team with administrative tasks and projects as needed.

Schedule & Availability

• Primary schedule: Monday–Friday, 8:30 AM – 5:30 PM
• Ability to work some evenings and some Saturdays as needed based on customer/agency needs.
• Must be able to commute to and work on-site at our Orlando location.

Qualifications

• No prior insurance experience required (training provided).
• Strong organization and attention to detail.
• Professional communication and interpersonal skills.
• Comfortable learning and using office technology (Microsoft Office, CRM systems).
• Comfortable engaging in customer conversations and supporting the sales process.
• Growth mindset: interested in developing professionally and taking on additional responsibilities over time.
• Willing and able to obtain and maintain required insurance licenses for career growth and expanded duties (as applicable and permitted by state law).

Language Requirement

• Bilingual (English/Spanish) required (role involves serving Spanish-speaking customers).
• Trilingual (English/Spanish/Portuguese) preferred .

Work Authorization

• Must be authorized to work in the United States for any employer.
• Sponsorship is not available for this position.

Equal Opportunity & Accommodations

Jose Rosario State Farm is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law. Reasonable accommodations are available for qualified individuals with disabilities. Compensation: $31,200.00 - $33,000.00 per year