Parts Counter Person (FT)

: Parts Counter Person :

• Assisting customers in identifying and obtaining items to complete repairs in a timely matter.
• Build a professional relationship with customers to obtain and grow the business.
• Completing daily tasks such as billing, handling cash customers and finalizing SVC billing.
• Analyze our customer base for ideas on additional and or new growth opportunities.
• Positive interface with service techs, leadership team, parts department, drivers, vendors, and customers.
• Keep paperwork updated and organized.
• Communicate effectively with customers. Manage customer interactions to ensure customer satisfaction.
• Answer customer technical questions when applicable or assign to proper personnel.
• Maintain a high standard of organization and cleanliness throughout parts warehouse area.
• Perform various other duties as assigned by supervisor.
• Able to abide by and enforce the policies and procedures of Thermo King Sales & Service.
• High School Diploma or equivalent (Technical degree or certification a plus)
• Some form of parts counter/warehouse or inventory control experience.
• Ability to work with several computer-based programs including Microsoft office.
• Ability to learn and be proficient in using company's business system program.
• Use computers for web-based training.
• Must be physically able to lift and work with no restrictions.
• Prior Experience in Forklift Operation
• Ability to work as a team and independently while displaying a professional and confident relationship with the customer.
• Knowledge of automotive and or heavy truck industry is a plus. A background in parts inventory and procedures is a must. Position is responsible for taking care of technician counter needs as well as inventory monitoring and control in our parts warehouse. We are looking for someone enthusiastic about teamwork and growing the business as well as themselves.
• Maintain a professional appearance and attitude.
• Be open minded on change and input from peers and supervisors.
• Reliable, solid written & communication skills
• Must pass drug screening, driver record check and background check prior to employment.

Qualifications:

• High School Diploma or equivalent (Technical degree or certification a plus)
• Prior experience in parts counter/warehouse or inventory control
• Proficiency in using computer-based programs, including Microsoft Office
• Ability to learn and be proficient in using the company's business system program
• Familiarity with automotive and/or heavy truck industry (knowledge of parts inventory and procedures)
• Forklift operation experience
• Excellent customer service and communication skills
• Ability to work both independently and in a team
• Strong organizational and multitasking abilities
• Physically capable of lifting and working without restrictions
• Professional appearance and attitude
• Open-mindedness and willingness to adapt to change and accept input from peers and supervisors
• Reliable with solid written and verbal communication skills
• Successful completion of a pre-employment drug screening