Regional Operations & Sales Specialist

Operations Oversight, Sales & Execution

Oversee all daily operations and sales performance across assigned stores or region

Ensure consistent execution of operating systems, checklists, and SOPs

Identify operational and execution gaps and implement corrective action plans

Drive regional sales growth through execution of service standards, upselling behaviors, and promotional initiatives

Support labor planning to reduce labor percentage while maintaining service standards

Monitor and improve workflow efficiency and operational productivity

Ensure accurate opening, closing, and shift-leadership execution across all locations

Escalate safety, maintenance, or compliance issues promptly and appropriately

Financial Performance Sales, Labor & Waste Control

Ensure increased sales performance across the assigned region through leadership accountability and execution

Monitor and actively work to reduce waste percentage through inventory control, FIFO execution, and training

Support initiatives to lower labor percentage through effective scheduling, deployment, and productivity standards

Track and review key performance indicators including sales, labor, waste, and cost trends

Hold store leadership accountable to financial goals and corrective action plans

Leadership Development & Accountability

Develop, mentor, and support KICs and leadership team members

Reinforce consistent leadership presence, professionalism, and accountability standards

Support onboarding, training, and long-term development of leadership roles

Partner with Operations leadership and HR on performance management when required

Promote a respectful, consistent, and team-first culture across all locations

Service Brand & Guest Experience

Ensure Kreation service standards are consistently executed across all stores

Drive proactive service and sales-focused guest engagement behaviors

Support resolution of escalated guest concerns professionally and promptly

Reinforce execution of Kleanse programs, promotions, incentives, and sales initiatives

Selection Product & Inventory Standards

Ensure FIFO, merchandising, and inventory standards are consistently followed

Monitor PAR levels, product availability, and waste trends

Support accurate receiving procedures and discrepancy reporting

Drive inventory optimization and waste reduction efforts across the region

Style Look & Feel Consistency

Ensure adherence to Kreation Look & Feel standards

Conduct walkthroughs to verify cleanliness, organization, and brand presentation

Ensure equipment maintenance standards are followed

Communicate facility, equipment, or presentation issues promptly

Excellence Compliance, HR & Communication

Ensure compliance with all company policies and procedures

Serve as the primary communication point for HR-related issues within the assigned region

Ensure accurate and timely documentation for each store, including performance, incidents, and corrective actions

Support health, safety, labor, and sanitation compliance standards

Maintain clear, consistent communication with Operations leadership and store teams

Review operational reports, sales data, and metrics as assigned

Perform additional duties as directed by the Director of Operations or Operations Manager