Family Case Management Group Admin and Case Associate - 2025925

Job Description

Job Description

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY:

World Relief seeks a Family Case Management Group Admin & Case Associate to support its wellness groups and case management for clients with especially high medical needs. This position works to increase community connections, reduce social isolation, and provide case management to especially vulnerable refugees and immigrants, in Chicago, in coordination with World Relief staff, community organizations, and local churches. This includes assisting with RHP group programming, including pre- and post-tests and attendance tracking, and providing case management to a caseload of approximately 10 high-needs clients, including medical appointment assistance and, when possible, communication with and training of family members regarding understanding of services and supports available.

This is a limited-term position funded through a grant agreement until 6/30/2027 and contingent upon funding extension.

ROLE & RESPONSIBILITIES:

• Provide administrative support for RHP groups, including but not limited to administering pre- and post-tests, tracking attendance, and entering data accurately and on time, coordinating and providing transportation, preparing supplies, and coordinating with outside presenters
• Provide strong assistance, under the direction of case managers, for approximately 10 high-needs clients
• Assist clients without Medicaid in identifying and accessing health care resources, including sliding-scale clinics and hospital financial assistance options
• Provide case management to program participants including: Research to find appropriate medical providers, schedule appointments, and consult with medical providers as needed; Train participants on prescription management, understanding medical paperwork, record keeping, and scheduling transportation to appointments; Assist participants in applying for disability benefits or age-related SSI and homemaker services as needed; Connecting program participants to English as a Second Language classes.
• Refer refugees and immigrants to external mainstream services and provide follow-up to ensure they were able to access the service
• Maintain thorough, timely, and confidential case file documentation in accordance with program and grant requirements
• Support group activities that build community and increase social connection
• Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events
• Collaborate with World Relief staff, partner organizations, and local churches
• Other duties as assigned

JOB REQUIREMENTS:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Valid drivers license, access to reliable vehicle and ability to pass MVR standards 
• Bachelor’s degree nursing, pre-medicine, social work, counseling, or a related field is desired, or at least one year working in an office environment
• Ability to work occasional early mornings, evenings, or weekends, as necessary
• MS Office skills

PREFERRED QUALIFICATIONS:

• Demonstrated compassion, patience, cross-cultural sensitivity, and strong mediation skills
• Demonstrated teaching and coaching skills with the ability to provide ongoing orientation to refugee participants
• Highly self-motivated with strong follow-through and ability to work independently
• Adaptable and possessing crisis management skills
• Ability to navigate the American health care system including Medicaid and other insurance options
• Strong organizational skills and ability to maintain detailed, accurate records
• Case management experience with vulnerable populations preferred
• Fluency in Spanish, Burmese, Swahili, French, or Rohingya is desired
• Comfortable working in a team environment

World Relief offers a competitive benefits package and employee discount program for full-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.