Desktop Support Specialist

What You’ll Do Provides support to end users in a variety of areas. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors problems or issues to ensure a timely resolution. Relies upon instruction and pre‑established guidelines to perform the functions of the job. Works under immediate supervision. Requirements Degree in an IT‑related field or completion of a trade school. Current CompTIA A+ certification or obtain within 120 days of hire. Google IT Support Professional Certification within 120 days of hire (if not already current). HP Self‑Maintainer Certification within 120 days of hire. Benefits Health, vision, and dental insurance. Retirement plan with employer match. Wellness program with discounts to health insurance or cash bonus with participation milestones tied to longevity of employment. Paid time off (PTO). Extended sick pay. Disability pay. Learning Center designated for Freeman family members. Payroll deduction options at locations such as The Daily Grind, Freeman Gift Shop, and cafeteria. #J-18808-Ljbffr