Field Assurance Complaints Technician - Urgent Need

Position : Field Assurance Complaints Technician

Location : Salt Lake City, UT

Duration : 3 Months

Total Hours/week : 40.00

1st Shift

Client : Medical Devices Company

Job Category : Quality

Level of Experience : Entry - Level

Employment Type : Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT)

Work days/hours: M - F 8am - 5pm (MST) with slight flexibility.

Job Description:

• This position reports to an Engineer within the client Field Assurance Department.
• This department is responsible for fielding and processing of customer complaints about products.
• The complaints may come from patients, health care providers including physicians, nurses, or other health care staff.
• This department investigates the root cause of failure, and processes reports to regulatory authorities.
• This position will be responsible for supporting the complaint management team through assisting in the disposition of medical device samples.
• Must have basic computer skills, including basic Microsoft Office skills and experience.
• Will require long periods of time in unsupervised work.
• Must be able to lift and carry boxes weighing ~25 lbs, and may require long periods of standing, bending, and sitting.

Education :

High school graduation or GED

Experience:

• Must have demonstrated ability to work in unsupervised circumstances.
• Must be able to work in a professional setting and perform work autonomously following training and instruction.
• Must be competent in basic computer skills, including Microsoft Office, navigating web-based systems, and accurate data entry.
• Preference for candidates with experience in a regulated industry
• Must have a demonstrated background for use of Microsoft Excel to: manage datasets, navigation and entry of data into Microsoft Excel, and usage of Excel functions.