1st Tier Help Desk Specialist

We’re seeking a full-time 1st Tier Help Desk Specialist to work on-site in our Midtown Atlanta office as the first point of contact for end-users experiencing technical issues. The specialist will troubleshoot hardware and software issues, assist with system setups, elevate complex problems as needed, and document all support activities in the ticketing system. Are you the problem-solving go-getter with at least 1 year of help desk / technical support experience we need? Job Knowledge, Skills, Core Competencies and Expectations Strong knowledge of the Windows operating system, as well as common software applications, e.g. MS Office, Adobe, Zoom, etc. Ability to learn new software quickly, background in legal software is a plus Basic understanding of networking concepts and troubleshooting techniques Excellent communication and customer service skills Strong problem-solving skills and attention to detail Ability to work independently and as part of a team Certification in IT support, such as CompTIA A+ or Microsoft Certified Professional (MCP) a plus Minimum Qualifications Education/Experience: High school diploma or G.E.D. At least 1 year of experience in a help desk or technical support role Physical Demands Use arms, hands and fingers to perform daily tasks Ability to see and hear well (naturally or with correction) Sitting for extended periods of time in an office environment Must be able to lift and carry computer equipment as needed, up to 20 lbs. Able to work in a constant state of alertness in a safe manner Huff, Powell & Bailey, LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identification, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. #J-18808-Ljbffr