Case Manager

Bel Air, United States | Posted on 06/04/2026 Industry Nonprofit Charitable Organizations Work Experience 1-3 years City Bel Air State/Province Maryland Country United States Job Description About SARC: Established in 1978 through grassroots efforts, SARC has been at the forefront of providing essential services and support to those in need. From our humble beginnings, we've evolved into a comprehensive resource center offering shelter, advocacy, legal support, community outreach, and education services. At SARC, we believe in fostering an environment of trust, respect, and inclusivity, regardless of race, creed, gender, marital status, sexual orientation, or economic circumstances. Join Our Team at SARC! Want a job where you can see the difference you make every single day? This is more than a job title, it's an opportunity to grow professionally, be part of a supportive and passionate team, and know that your work truly matters. If you're looking for a career that combines purpose, connection, and impact, we'd love to have you on our team. SUMMARY The Case Manager position aids individuals and families requiring assistance by performing the following duties. SCHEDULE: Monday through Wednesday, 9:00 AM–5:00 PM; Thursday, 11:00 AM–7:00 PM; and Friday, 9:00 AM–5:00 PM, with additional on-call shifts. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Completes shelter screenings to determine if candidate meets program requirements. Interviews clients with problems such as personal and family adjustments, finances, employment, food, clothing, housing, and physical and mental impairments to determine nature and degree of problem. Secures information such as medical, psychological, and social factors contributing to client’s situation, and evaluates these and client’s capacities. Met with client individually, in family, or in other small groups regarding plans for meeting needs, and aids client to mobilize inner capacities and environmental resources to improve social functioning. Helps client to modify attitudes and patterns of behavior by increasing their understanding of self and/or personal problems. Identifies client’s individual trauma responses and works with the client to address them. Be knowledgeable and implement the Trauma Informed Care philosophy by creating a safe, therapeutic living and working environment for our clients which espouses the proactive principles of growth, change, and empowerment of the individual. Provide 24‑hour on‑call coverage for the program to guide staff in good decision‑making and problem solving. Directs staff in response to emergency situations. Maintain and report accurate and up‑to‑date statistics for the program. Responsible for ensuring all shifts are covered. Refers clients to community resources and other organizations. Complies records and prepares reports. Works with the client to develop a service plan and performs follow‑up to determine quantity and quality of service provided client and status of client’s case. Accesses and records client and community resource information. Secures supplementary information such as employment, medical records, or school reports. Provide basic crisis intervention with Residential clients. Assume responsibility for all scheduled and unscheduled helpline calls/shifts to include meeting with walk‑in clients. Assist with transportation of clients and pick‑up of community donations. Complete monthly maintenance checks to ensure building safety. Will work a minimum of three 8‑hour or six 4‑hour holiday shifts per calendar year. Other duties as assigned by management. SUPERVISORY RESPONSIBILITIES Provides consultation and direction during on‑call coverage of Safehouse. Salary $26.00 – $28.00 per hour, with eligibility to receive additional pay when working the shift differentials. Requirements QUALIFICATIONS Toperform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE Bachelor’s degree (B.A.) from a four‑year college or university; or two years in related experience and/or training; or equivalent combination of education and experience. Be willing and able to attend ongoing Trauma Informed Care trainings and webinars to stay current with up‑to‑date trends in intervention. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Excellent listening skills. CERTIFICATES, LICENSES, REGISTRATIONS Current driver’s license and clean driving record. Criminal background check required. Completion of SARC’s 26‑hour Basic Crisis Response Training. What We Offer You: Enjoy 11 paid holidays plus two floating holidays for full‑time positions. Receive up to 112 hours of accrued vacation time in your first year of employment. Access up to 96 hours of sick leave annually. Choose from 3 health plan options, with a generous employer HSA contribution. Benefit from 100% employer‑paid premiums for the standard health insurance plan for individual coverage. Take advantage of dental and vision insurance, voluntary life and AD&D coverage. Receive an employer‑paid parking pass for added convenience. #J-18808-Ljbffr