Software Engineer II - CRM

About the Role

Digital products playa central rolein how we create value for customers, support the teams who serve them, and shape the consumer experience.

Our product organization brings together small, empowered teams that move with clarity, speed,

and purpose, enabling digital to be a meaningful source of advantage acrossCoca-Cola's North America Operating Unit.

Our work spans customer journeys, service delivery, sales workflows, and the platforms thatconnectthem. We are raising our standards for product craft and rebuilding the systems behind these experiences.

As a Software Engineer, you will be a core contributoronan empowered product team, working closely with Product Management, Design, and fellow Engineers to build high-quality software that solves real customer problems. This role is for engineers who want to grow their craft, develop strong product instincts, and contribute to solutions-not just execute tasks.

What You WillWork On

Build user-centered,enterprise software that directly improves how sales teams work with customers. Engineers on the Sales Experience team partner closely with users, product, design and other stakeholders to design, build, and evolve connected tools, data, and workflows used daily by sales teams. You will build solutions across the North America Operating Unit across Retail, Food Service, and finance teams. The work spans experimentation, systems thinking, and continuous improvement. You willbe responsible foroptimizingbusiness outcomes like profitable volume growth, productivity, execution quality, and customer impact rather than technology for its own sake.

You'llhelp create scalable, reliable platforms and experiences that reduce friction, surface insights, and enable better decisions all whileoperatingat the standards required of enterprise software.

How We Work

You'llbe part of a dedicated, cross-functional team (Product, Design, Engineering) that is:

• Empowered to solve problems, not just build features
  

• Accountable for outcomes, not output
  

• Collaborative by default, from discovery through delivery
  

• Continuously learning, using data and customer insight to improve
  

Key Responsibilities

Partner in Discovery & Solution Shaping

• Partnerwith Product Management and Product Design to deeply understand customer problems, workflows, and pain points
  

• Contribute to solution discovery, including ideation, prototyping, and evaluating multiple approaches
  

• Bring a technical perspective to help the teamidentifywhat isfeasible, what is valuable, and what is worth building
  

• Challenge assumptions and propose alternative solutions that are simpler, faster, or more impactful
  

Lead Technical Direction for the Team

• Define and guide the technical approach, architecture, and system design for your team's product area
  

• Make pragmatic tradeoffs between speed, scalability, maintainability, and cost
  

• Ensure alignment with broader platform and enterprise architecture where appropriate
  

• Identifyand manage technical risks early, surfacing tradeoffs clearly to partners
  

Own End-to-End Engineering Outcomes

• Lead the team in delivering high-quality solutions that meet standards for performance, reliability, security, and scalability
  

• Ensure strong engineering practices, including testing, observability, and CI/CD
  

• Maintain a high bar for code quality and system design through reviews and hands-on contribution
  

• Drive continuous improvement of the product through iteration, feedback, and learning
  

OwnOutcome-Oriented Delivery

• Partner with Product and Data to define and track success metrics and outcomes
  

• Ensure the team is focused on delivering meaningful impact, not just completing work
  

• Use data, customer feedback, and experimentation to guide decisions and prioritize improvements
  

• Help the team balance short-term delivery with long-term product and technical health
  

Contribute to a Strong Engineering Culture

• Help define and evolve engineering standards, patterns, and best practices across teams
  

• Promote a culture of pragmatism, simplicity, and high-quality execution
  

• Collaboratewith other tech leads to ensure consistency andleverageshared solutions where appropriate
  

WhatWe'reLooking For

• Strong full stack engineering skills (frontend + backend, APIs, modernarchitectures)
  

• Product mindset : Cares about users, outcomes, and why things are built
  

• Technical judgment : Makes smart tradeoffs, avoids over-engineering
  

• Ownership & leadership : Takes initiative and influences decisions
  

• Collaboration : Works effectively with product managers and designers
  

KeyQualifications

• 5+ years of software engineering experience
  

• Experience building and shipping production-grade applications
  

• Experience building and integrating with CRM platforms (e.g., Salesforce), including designing scalable data integrations, enabling seamless cross-platform experiences, and leading the customization of Salesforce to support complex, end-to-end business workflows.
  

• Proficiencyin modern programming languages and frameworks (frontend and backend)
  

• Experience working with APIs, distributed systems, and cloud environments
  

Preferred Qualifications

• Experience working on cross-functional product teams (Product, Design, Engineering)
  

• Experience contributing to product discovery or solution design, not just delivery
  

• Track recordof technical leadership within a team (formal or informal)
  

• Experience building customer-facing products
  

• Familiarity with modern engineering practices (CI/CD, testing, observability)
  

Education

• Bachelor's degree in Computer Science, Engineering, or a related field
  

• Equivalent practical experience is equally valued
  

Who Thrives Here

Engineers who:

• Are curious about customers and how products create value
  

• Enjoy collaborating and debating ideas across disciplines
  

• Take pride in both what they build and why it matters
  

Who This Role Is Not For

This role may not be the right fit if you:

• Prefer working from detailed requirements with limited ambiguity
  

• Wantto focus primarily on coding without engaging in product decisions
  

• Are most comfortable in highly structured, delivery-driven environments