Security Officer

Join Sunrise Senior Living

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 9th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

The Quadrangle

Job Overview

The Security Team Member is responsible for providing security services ensuring a safe and secure environment for residents, guests and team members. A summary of responsibilities includes but not limited to promoting and guarding the community property and assets against fire, theft, vandalism and illegal entry by unauthorized persons while meeting and or exceeding Sunrise service standards.

Essential Duties

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

General Security and Patrols

• Conducts safety and security inspections of all community property to include common areas, resident corridors, parking areas and perimeter access.
• Patrols community buildings and grounds as scheduled, may be required to register at watch stations to record time of inspection.
• Examines doors, windows and gates to ensure that they are secure.
• Patrols community property to prevent and discover activity in violation of criminal, fire or safety codes.
• Watches for and reports irregularities such as fire hazards, leaking water pipes and security doors left unsecured.
• Investigates and reports all acts of unlawful or safety hazards that would endanger persons or property.
• Investigates all incidents and suspicious occurrences filing incident report appropriately.
• Responds to all security calls and complaints, taking necessary action and handling on-scene emergency situations until relieved by a Supervisor.
• Inspects and reports all dangerous conditions and any damaged or defective equipment, machinery and property.
• Secures and unlocks areas and buildings in accordance with policy and community expectation.
• Raises, lowers and folds the flag appropriately.

Emergency Response

• Notifies appropriate agencies in situations where their emergency response and support is necessary.
• Sounds alarm and/or calls police/fire department in case of fire or presence of unauthorized persons.
• Assists in emergency response procedures as per community policy.
• Ensures outside furniture or fixtures are secure in the event of inclement weather.

Safety and Risk Management

• Partners with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements and promotion of Risk Management programs and policies; monitors adherence to safety rules and regulations.
• Practices safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS) and Lockout Tagout procedures.
• Escorts residents and team members to their cars after hours and as requested.

Resident Services

• Reviews, reads, notates and initializes the Daily Log to document and learn about pertinent information.
• Assists residents with packages such as but not limited to groceries, mail and newspapers.
• Delivers items to residents in accordance with community policy.
• Practices positive resident and guest relations; ensures that appropriate resident and guest feedback is communicated to supervisor.

General Administration

• Reviews, reads, notates and initializes the Security Log to document and learn about pertinent information regarding security activities recording data such as property damage, unusual occurrences and malfunctioning of machinery or equipment.
• Reviews previous log entries, notes and memorandums.
• Participates actively in Cross Over meeting to remain informed; brief in-coming security staff and to hear updates of security and community issues.
• Conducts inventory and inspects security equipment such as radios, telephones, beepers, batteries, vehicles and keys.
• Completes appropriate forms and reports for accidents and incidents occurring during the shift.

Transportation

• Schedules and provides transportation for residents in accordance with policy.
• Drives the community vehicle as necessary.

Training, and Contributing to Team Success

• Participates actively as a member of a team and committed to working toward team goals.
• Demonstrates in daily interactions with others, our Team Member Credo.
• Commit to serving our residents and guests through our Principles of Service.
• Contributes in the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.
• Attends regular meetings; Town Hall, Department Team Meetings, Cross Over, and others as directed by the Supervisor / Department Coordinator.
• Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
• Performs other duties as assigned.

Core Competencies

• Building Customer Loyalty
• Building Trust
• Communication
• Contributing to Team Success
• Managing Work (includes Time Management)
• Planning and Organizing
• Quality Orientation
• Stress Tolerance
• Technical / Professional Knowledge
• Able to work independently

Experience and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.

• Two (2) years job related experience preferred
• Ability to handle multiple priorities
• Possess written and verbal skills for effective communication
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to write routine reports and correspondence
• As applicable, basic proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
• Competent in organizational, time management skills
• Demonstrates good judgment, decision making and problem solving skills; ability to deal with issues involving several concrete variables in standardized situations
• As applicable, maintain a current federal and state/provincial driver's license such as CDL (commercial driver's license), chauffeur license and/or applicable license per state/province regulation with acceptable driving record in accordance with Federal Department of Transportation regulations, state/province and Sunrise policies
• As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance

About Sunrise

Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life.

We also offer benefits and other compensation that include:

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
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