Host/Hostess

Job Title

Almost always, you're the first person guests meet when they come to Miller's Ale House. You make sure their experience starts perfect by setting the tone from the moment the door opens.

What We Offer:

• 50% dining privilege
• Fast-paced, fun environment
• Open-door communication
• Ability to advance your career
• Health benefits

Requirements and Qualifications

• Showcases a warm, upbeat, and energetic demeanor to guests
• Arrives to work on time as scheduled and ready to work
• Follows Miller's Ale House policies in all respects, including, but not limited to, time recording requirements, such as clocking in and out
• Greets guests in a warm and friendly manner while also acknowledging all guests that are within five feet of their location
• Seats guests based on their seating preference when possible
• Rotates seating with different servers to ensure even workloads for servers, as well as ensure prompt service
• Provides departing guests with a warm salutation thanking them for their visit and inviting them to return
• Supports service team members in bussing dishes, sanitizing, and resetting tables on an as-needed basis
• Supports other front of house team members to ensure that all guest requests are fulfilled promptly
• Manages the placement of guests within the entrance area for enhancement of guest experience and ensures the safety of all guests and team members
• Provides accurate wait times to guests and recommends waiting options, e.g., seating at the bar
• Answers incoming restaurant calls in a friendly, professional manner
• Maintains a neat and organized workstation and entrance area
• Completes tasks included on the host opening and closing sidework charts
• Ensures restrooms are clean, tidy, and stocked
• Communicates with fellow team members and management to keep one another informed
• Ensures side work has been completed and stations are properly stocked
• Notifies management immediately of any potential issue with guests, team members, and/or long wait times

Safety & Sanitation

• Washes hands every 20 minutes throughout the shift
• Maintains clean and sanitized work areas
• Works with team members to ensure that safety and sanitation protocol is being executed to company standard

Teamwork & Skills

• Supports other front-of-house functions as needed, recognizing that everything within the four walls of the restaurant impacts the guest experience
• Exhibits friendly disposition and attentiveness to guests
• Positively communicates with other team members and management to keep one another informed
• Provides exceptional service throughout the entire shift
• Possesses strong communication skills and the ability to work alone as well as with a team
• Ability to multitask and work in a fast-paced environment
• Willingness to complete all tasks to ensure exceptional guest experiences
• Basic reading and handwriting skills with the ability to operate the restaurant's front door seating software
• Must be a minimum of 18 years of age unless otherwise dictated by state law
• Sets up team members for success at shift change

Physical Demands

The host/hostess is expected to be able to perform the essential job functions described in this document with or without reasonable accommodation. Physical demands include:

• Remains standing and walking for extended periods
• Reaching, bending, squatting, and lifting, up to 20 lbs., for short distances
• Ability to work with varying noise levels
• Ability to frequently communicate and timely exchange information with managers, team members, and guests in a fast-paced, high-stress environment.