Water Client Service Manager / Project Manager - Philadelphia

Water Client Service Manager / Project Manager - Philadelphia

BC is excited to offer a fantastic opportunity to join our diverse team to support our growth strategy while leading and managing projects for the Philadelphia area market for water and wastewater engineering and consulting services.

As a Water Client Service Manager (CSM) / Project Manager, you'll step into a well-established business and bring your skills and experience to build on and expand our operations. You'll collaborate closely with our technical leaders, project managers, and marketing team to deliver projects and shape our growth strategy. This role is perfect for someone eager to advance their career and take on new challenges in a supportive and successful environment.

The Philadelphia market is a dynamic and growing segment of our business, necessitating superior client service, innovative and sustainable solutions, and robust collaboration with our technical service providers and client contacts. This role is strategic and ideal for a professional committed to delivering outstanding project delivery and client service and achieving positive outcomes for both the environment and our clients.

We offer flexible, hybrid work arrangements from our office in Philadelphia PA. Join us and make a significant impact while growing your career in a thriving market!

This role will be a CSM that also Project Management responsibilities (a Seller-doer) for the Philadelphia market. The CSM should be working on projects with the client, maintaining a utilization target of 60-75% with remaining availability largely devoted to business and client development. The person in this role should demonstrate the ability to maintain, leverage, and expand client relationships. Growth contribution achieved through strong project delivery, successful pursuit application, and active engagement with the Client Service Team (CST).

Responsibilities:

• Support administration and performance of the client portfolio (projects and pursuits) to achieve BC and client business outcomes.
• Serve as an active CST member (Deputy CSM) for a Type I or Type II client; may serve as CSM for a Type II client in select cases.
• Contribute to development of client growth strategies and business cases aligned with 1-, 3-, and 5-year milestones.
• Build a track record of securing and delivering profitable assignments within Area/Market priorities.
• Maintain utilization targets aligned with portfolio responsibilities.
• Apply growth and business case thinking to support delivery decisions and reinforce BC's value through tangible client-recognized outcomes.
• Maintain accurate and current client data within BC information systems (e.g., WS+).
• Support effective engagement of SMEs and Delivery leaders to broaden service impact.
• Assist in expanding client relationships across functional areas and organizational levels; gather and synthesize market intelligence to inform strategy.
• Maintain regular client engagement (approximately 20% of time, billable or non-billable).
• Identify and communicate emerging risks affecting client performance or BC exposure.
• Flexibility to adapt and execute various additional assignments based on evolving needs.

Skills and Competencies:

• Foundational understanding of client portfolio development and business performance drivers.
• Professional acumen in supporting project oversight while building client-facing credibility.
• Ability to identify potential opportunities and contribute to go/no-go discussions and pursuit strategy development.
• Proficiency in developing and maintaining client relationships across functional levels.
• Working knowledge of client business drivers and emerging needs.
• Ability to contribute to market research and support expansion into adjacent services.
• Demonstrated ability to collaborate effectively within multidisciplinary teams.
• Developing experience in proposal support and pursuit participation.
• Working familiarity with governance principles, risk management, and decision-support practices.
• Proficiency in facilitation, communication, and presentation skills.
• Working proficiency in digital tools, data systems, and emerging AI applications.
• Demonstrated leadership potential with the ability to motivate and support team performance.

Experience:

• Typically, a minimum of 5 years of experience in environmental engineering and consulting industry with progressive responsibilities including marketing and business development.

Preferred Skills and Experience:

• Experience preferred working closely with municipal water engineering and consulting with progressively increasing responsibilities
• Act as a Seller/Doer with Project management responsibilities
• Effective Project Management skills in managing scope, schedule, budget and risk.

Education:

• A Bachelor's Degree in engineering, science, business, sales, or equivalent experience is required.

Preferred Education/certification:

• MS degree in related engineering field with a focus on civil or environmental engineering preferred.
• Professional Engineer registration in the Commonwealth of Pennsylvania

Salary Range: The anticipated starting pay range for this position is based on the employee's primary work location and may be more or less depending upon skills, experience, and education. These ranges may be modified in the future.

Location A: $95,000 - $129,000 Location B: $104,000 - $142,000 Location C: $114,000 - $155,000

You can view which BC location applies to you here. If you have any questions, please speak with your Recruiter.

Benefits and Other Compensation: We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance. Click here to see our full list of benefits.

About Brown and Caldwell:

Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction services firm with 50 offices and over 2,100 professionals across North America and the Pacific. For more than 75 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choiceto our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities. For more information, visit

This position is subject to a pre-employment background check and a pre-employment drug test.

Notice to Third Party Agencies: Brown and Caldwell does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Brown and Caldwell is proud to be an EEO/AAP Employer. Brown and Caldwell encourages protected veterans, individuals with disabilities, and applicants from all backgrounds to apply. Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act.