Field Support Technician

Job TitlePay Range: $20.00hr - $25.00hrRequirements/Must HaveMinimum 4+ years of experience in deskside IT support, field support, or onsite IT operations.Experience supporting enterprise or healthcare environments preferred.Strong hands on experience with Windows desktops and laptops.Experience with common peripherals and printers.Knowledge of basic networking concepts.Experience with remote support coordination tools.Familiarity with ITSM tools, preferably ServiceNow.High attention to detail and documentation discipline.Ability to work independently onsite with accountability.Strong verbal and written communication skills.Ability to function under pressure in clinical environments.Strong sense of ownership and reliability.Willingness to travel within assigned field region.Flexibility for after hours or emergency support when required.Adherence to organizational security and safety policies.ResponsibilitiesDeliver hands on, onsite-technical support within healthcare facilities to ensure device-reliability, end user productivity, and zero disruption to clinical and business operations.Provide physical presence and smart hands capabilities for environments where uptime, speed, and accuracy directly impact patient care.Execute physical, device level, and site specific support activities bridging Service Desk, Infrastructure, Network, Security, and Application support teams.Maintain accountability for onsite incident and request execution quality and physical device availability.Ensure accurate asset tracking and lifecycle updates.Handle equipment safely in clinical environments.Resolve hardware, OS, and peripheral issues that cannot be remediated remotely, including laptop and desktop failures.Perform full IMAC lifecycle activities including new device deployments, refreshes, user onboarding, and workstation setup.Configure devices as per standards, images, and security baselines.Provide hands on support for monitors, printers, docking stations, and accessories.Execute smart hands tasks in data closets including cable tracing, patching, and power cycling of devices.Follow hospital and clinic access protocols and infection control zones at all times.Update ServiceNow tickets with actions performed, parts replaced, and user confirmations.Perform regular site walk throughs to proactively identify device issues and validate workstation standards.Act as the onsite execution arm for remote resolver teams.Travel within assigned 30 mile radius to provide field support.Manage stressed or urgent users calmly and effectively.SkillsWindows Desktops.Laptops.Printers.Peripherals.Networking Concepts.ServiceNow.ITSM.Asset Management.IMAC.Hardware Troubleshooting.OS Deployment.Smart Hands Support.Qualification And EducationMinimum 4+ years of experience in IT support roles.Due to nature of job The candidate must have Ability to lift and move IT equipment safely. Cynet Systems