Program Manager

Dahl Consulting is a Midwest-based leader in talent solutions, providing staffing, consulting, and workforce services to clients across a wide range of industries. If you're ready to make an impact and contribute to a fun, dynamic, and results-driven Top Workplace ... keep reading!

Dahl Consulting (DAHL) is excited to welcome a Program Manager into the Managed Service Program (MSP) team at our Edina, MN office!

The Program Manager is responsible for delivering consultative solutions for operational service delivery for a dedicated MSP account. The Program Manager will oversee, plan, direct and drive all phases of the MSP account in order to increase productivity and encourage program growth within a fair and competitive environment. Acts as liaison between DAHL MSP, the vendor and the client. Builds relationships at all levels within client organization.

This is a hybrid role and the schedule is Monday - Friday, 8:00am - 5:00pm. The Program Manager must have flexibility to travel to client locations in the metro area.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training and scheduling employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Responsible for client operations and service aspects as well as for the implementation, direction, quality and compliance program adherence, and management of a Managed Service Program (MSP) with multiple sites and suppliers. For smaller programs, the role could cover more than one client.
• Builds relationships with key decision makers at MSP organization and client enterprise. Establish and maintain rapport with the client, ensuring service delivery is met with high standards.
• Acts as key contact for overall program management for their specific region/span of control.
• Engages Contract resources (subject matter experts) and divisions in support of customer objectives. Engages non-contract resources in the labor supply chain in order to optimize client's workforce.
• Drives program evolution while keeping with client's strategic needs and expands program nationally and globally in cooperation with client. Coordinates, communicates and leads the change management efforts related to the MSP, both within Dahl Workforce Solutions MSP and the client.
• Provides customer with regular updates regarding the MSP, including latest industry trends, best practices internally and externally as well as potential program enhancements.
• Provides assigned resources adequate oversight, training and leadership to ensure they reach potential.
• Acts as the day-to-day escalation contact for Program Consultants within the account. Designs and implements a team-results oriented culture, reinforcing collective results over individual results.
• Supports MSP (Managed Service Program) to ensure that financial goals and objectives are met or exceeded while ensuring full compliance on all Client and Dahl policies and procedures.
• Works with Financial Analyst and other applicable resources to provide accurate, timely and complete performance analyses. Accountable to provide or present monthly/quarterly reporting of the MSP on the various metrics that have been established for the program.
• Assists in the development and implementation of approved business plans for assigned skill sets or business units to maintain/expand sales.
• Reviews program labor category activity and recommends improvement to program as required. This may include expansion into other areas of the client, as an example.
• Develops and maintains knowledge of economic trends and changes affecting businesses.
• Oversees and maximizes use of VMS technology to ensure optimum, cost-effective, timely and high-quality results.
• Conducts/participates in sales presentations and prepares and/or coordinates the preparation of proposals for new/expanded business.
• Survey clients regarding perception of service. Visits clients weekly to build rapport and emphasize quality and service. Identify opportunities for further growth of existing accounts.
• Responsible for delivery of a quality program to include participation in the program QBR's (Quality Business Reviews) with client as well as supplier community. Satisfies quality metrics that are established for the program and ensures supplier adherence to quality standards and compliance requirements.
• Supports the MSP sponsor and/or Supplier Manager in the management of supplier relationships and partnership negotiations.
• Attends periodic training to maintain skills and develop new ones.
• All other duties as assigned.

EDUCATION AND EXPERIENCE

• Bachelor's degree (B.A.) from four-year college or university; or a minimum of 5 years related experience and/or training; or equivalent combination of education and experience.
• Staffing industry experience
• Experience with vendor management systems (VMS), ideally from an MSP operations perspective.
• Experience with Microsoft Office Suite, especially Outlook and Excel.
• Excellent verbal and written communication skills.
• Exceptional interpersonal and customer service skills.
• Strong organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to thrive in a fast-paced environment.
• Interviewing skills and basic knowledge of employment law
• Must have a valid drivers' license.

WHY JOIN OUR TEAM?

We're not just interviewing YOU; you're also interviewing US to see if our company is a good fit! To give you a better idea of what working for DAHL is like, here are some of our employees' favorite perks:

• Competitive compensation package
• Paid time off (PTO) plan and paid holiday schedule
• Friendly work environment with Employee Appreciation Week held annually
• Health benefit offering (medical, dental, vision), including family coverage
• Retirement plan options & 401k employer match
• Tuition assistance program and an elevated emphasis on continued education/training at all levels
• Student Loan Assistance Program to help relieve education-related debt

As an equal opportunity employer, DAHL welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!