General Technician

Job Description

Job Description

Job Description 
The General Technician is responsible for assisting with mitigation, restoration, and 
reconstruction projects from the initial response through project completion. This role 
performs hands-on work at residential properties, including water damage mitigation, 
demolition, cleaning, drying, debris removal, repairs, reconstruction, and jobsite cleanup.

Mitigation & Restoration 
• Respond to water, fire, storm, and other property damage restoration projects.
• Assist with water extraction, structural drying, demolition, and debris removal.
• Set up and monitor Dehumidifiers and other drying equipment.
• Perform moisture readings and document drying conditions as directed.
• Remove damaged flooring, drywall, insulation, cabinets, baseboards, and other 
materials as needed.
• Assist with contents handling, packing, moving, cleaning, and storage.
• Perform cleaning and sanitation of affected areas.
• Maintain clean, organized, and safe work areas throughout the project. 
• Properly handle and dispose of damaged material and debris.
• Follow established mitigation procedures and safety protocols.

Reconstruction
• Assist with residential reconstruction projects.
• Perform basic demolition and preparation of reconstruction. 
• Assist with drywall installation, taping, texturing, and other general construction 
tasks.
• Assist with minor repairs and finish work as directed.
• Load, unload, transport, and organize materials and equipment.
• Protect unaffected areas of the customer’s property during construction debris.
• Maintain job-site cleanliness and remove construction debris.
Customer Service
• Maintain a professional and respectful attitude when working in customers’ homes.
• Communicate respectfully with customers and company team members.
• Protect customers’ belongings and property.
• Keep customers informed of work being performed when appropriate.
• Always represent the company professionally.

Documentation & Job Procedure 
• Complete required job documentation, photos, moisture readings, equipment logs, 
and other paperwork accurately.
• Follow project instructions provided by the Lead Technician, Project Manager, or 
Mitigation & Rebuild Manager.
• Communicate job-site issues, changes, damages, or customer concerns promptly.
• Follow company processes for job-site arrival, departure, equipment placement, 
and completion.
• Use company technology and applications as required.

Required Qualifications 
• Previous experience in restoration, mitigation, construction, remodeling, 
demolition, or general labor is a plus. 
• Reliable attendance and punctuality.
• Ability to work independently and as a team.
• Strong work ethic and willingness to learn.
• Ability to follow instructions and company procedures.
• Ability to communicate professionally with customers and coworkers.
• Ability to perform physical labor for extended periods.
• Valid driver’s license and acceptable driving record.
• Ability to pass background and screening requirements, if applicable.

Physical Requirements
• Standing and walking for extended periods.
• Lifting and carrying equipment and materials.
• Working around dust, debris, moisture, odors, and damaged building materials.
• Ability to lift approximately 50 pounds with or without reasonable accommodation.
• Excellent communication and customer service skills 
• Ability to manage multiple projects simultaneously 
• Budgeting and financial management 
• Problem-solving under pressure 
• Attention to detail 
• Computer proficiency and documentation accuracy 

Work Environment 
• Work schedules may vary based on Emergency response needs, project deadlines, 
and customer requirements.
• Occasional evenings, weekends, or after-hours emergency response may be 
required.
• Standard business hours 7 a.m. to 5 p.m. with occasional overtime during 
emergency response events.
• Fast-paced environment supporting emergency restoration and remediation 
operations.