Business Process Operations Analyst

Business Process and Operational Analyst

South Florida, USA | Hybrid | Full time

Use data to understand how a business operates and turn your findings into practical improvements. This opportunity with an international organisation involves working across multiple projects and internal functions to strengthen operational performance in the US and support consistency with global teams.

About the role

You will analyse business processes, workflows, operating models and performance data to identify where the organisation can work more efficiently. Working closely with internal teams, you will use Excel and Power BI to produce clear reports and recommendations that help senior management shape operational excellence and improvement priorities.

The emphasis is on business and operational analysis, reporting and collaboration. You should be comfortable interpreting data, understanding how teams work and explaining what needs to change. Software development, systems architecture and technical specification writing are outside the core focus of this position.

What you will do

• Work across multiple projects and business functions to map processes, understand business flows and assess how operating models support service delivery.
• Analyse operational and transactional data using Excel and Power BI, developing dashboards and reports that explain performance, trends and opportunities for improvement.
• Review key performance indicators and service level agreements, investigate variations and highlight risks or areas requiring action.
• Identify bottlenecks, duplicated effort and inefficient ways of working, then present evidence based recommendations to senior management.
• Liaise with local and international teams to gather information, understand operational challenges and agree practical improvements.
• Investigate transaction discrepancies, revenue leakage, service issues and customer complaints, helping teams identify root causes and track corrective actions.
• Support new operational projects and changes to existing processes, contributing to procedures, training materials and consistent ways of working.
• Contribute to operational excellence initiatives, including opportunities for automation, and help teams assess whether changes improve efficiency and performance.

Skills and experience

• Around 3 to 5 years of experience in business analysis, operational analysis, process improvement or a comparable role.
• Experience in a high volume transactional environment, with the ability to interpret detailed data and turn findings into clear business recommendations.
• Advanced Excel skills and experience using Power BI to analyse information and produce useful reports and dashboards.
• Experience reviewing processes, workflows, KPIs and operational performance to identify opportunities for greater efficiency.
• Strong written and verbal communication skills, including the confidence to explain findings and recommendations to senior stakeholders.
• A collaborative approach and the ability to build relationships with internal teams across functions and countries.
• A positive, proactive attitude, with the initiative to investigate issues, ask questions and follow actions through while managing competing project priorities.
• Full professional proficiency in English and Spanish, plus a bachelor's degree in business, industrial engineering, information systems, data analytics or a related subject.

Useful additional experience

• Experience in mobility, tolling, intelligent transport systems, logistics or transport infrastructure.
• Process mapping using tools such as Visio, Bizagi or Lucidchart, and familiarity with transactional back office processes, CRM or ERP systems.
• Lean Six Sigma, BPMN or Agile and Scrum certifications, or experience supporting continuous improvement and change initiatives.

What the role offers

An opportunity to influence operational decisions, work with senior leadership and contribute to business transformation across local and international teams. You will gain exposure to large scale operational projects and opportunities for professional development within an international business.

Interested

Apply with your CV to discuss the opportunity in more detail.