Business Analyst

Job Description

Job Description

Need a BA with Agile, and end user support experience to work eCourts projects. Experience with PEGA preferred.
The BA will be expected to work in fast paced projects and will be expected to be organized, multi-task, take initiatives and be customer friendly.
BA will work on gathering requirements for an web-based application that will automate a current paper driven process.

Experience:
Responsibilities:
The BSC will be responsible for:
Gathering and documentation of business requirements,
Creating user interface/user experience mockups, workflows, use cases, user stories,
User documentation for training purposes,
Test scripts and test plans.

Skills Required:
Experience in the complete SDLC including Agile methodology.
Experience writing documentation including BRD, FRD, Use Cases, User Stories etc.
Experience with end user support using Adobe XD, Visio and other design tools (Adobe XD preferred).
Ability to gather and interpret relevant information via interviews, observation, surveys, meetings and reading manuals/documentation.
Experience in writing test plans and test scripts and conducting various testing.
Experience in creating user training manuals and conducting user training and demos.
Customer service/end user support/helpdesk support experience preferred.
Ability to analyze complex business processes and workflows and propose areas for improvement.
4-year college degree or equivalent study required