IT Manager

Job Overview IT Manager position located in Tallahassee, FL. Regular full‑time role within ITS-ITAPP (Information Technology Administration Partnership Program) and FSU College of Law. Job ID: 62795. Responsibilities Provides IT leadership, management, and administration for the College of Law through a partnership between the College and ITS. Delivers reliable, secure, and scalable IT services that support the College’s mission while aligning with university standards, promoting service consolidation, and leveraging centrally managed systems, resources, and expertise. Serves as the on‑site Information Technology Manager for the College of Law and is responsible for overall direction, planning, system implementation, and staffing. Duties include managing the college’s computing facilities, computing systems, databases, software packages, exam delivery system, audiovisual, multimedia, and lecture‑capturing technologies. Daily public contact with students, faculty, and staff. Liaison connecting the College of Law to Information Technology Services (ITS). Works with existing IT systems and services managed by ITS, including virtualization, directory services, SharePoint, web content management systems, network management, e‑mail, file storage, and workstation/lab support. Collaborates with ITS on workstation/system support offerings and processes. Provides leadership and supervision for embedded IT staff, including coaching, mentoring, and performance management. Fosters a collaborative work environment, supports professional development, and ensures employees have the guidance and resources needed to perform effectively and meet organizational objectives. Creates reports, works with ITS to assess departmental IT needs, and tracks progress. In collaboration with the Dean determines, documents, and enforces policies and procedures. Consults with the Dean on strategic planning and budgeting needs of the IT department. Provides advice, recommendations, and consultations with the Law School’s executive leadership. Researches, evaluates, and selects IT equipment and services. Provides the development of new or improved teaching, research, and business capabilities. Assists the department with inventory tracking of IT equipment, maintains access to confidential information, and applies university connectivity, security, and accessibility procedures. Acts as custodian of the College of Law systems and information and liaises with other FSU academic and business departments. Performs duties in compliance with ITS policies, guidelines, and processes related to support requests, work orders, project management, change management, and incident management. Uses associated tools in accordance with ITS standards. Typical Daily Activities Avoid duplication of effort by leveraging centrally managed IT services and solutions already provided by ITS and FSU Lead vulnerability management efforts, including continuous monitoring, risk prioritization, and timely remediation of identified vulnerabilities Administer endpoint devices through Microsoft Intune, ensuring configuration standards, compliance, and patching Support specialized and mission‑unique computing applications and programs Provide technical, leadership, expertise, and guidance for the delivery of electronic exam services Assist leadership in developing an overall strategic direction for IT services and management Provide leadership, mentoring, and guidance to faculty and staff Perform IT consulting and project planning Engage in IT lifecycle planning, asset management, and budgeting Handle server and system administration and support Work closely with ITS subject matter experts Assist with disaster recovery planning Explore new or innovative ways in which information technologies can help achieve educational, research, and business goals Orientation In the first 60–90 days, the selected candidate will gain familiarity with ITS and develop an understanding of the College of Law’s technologies, environment, and support needs. Qualifications Bachelor’s degree in Information Technology, Computer Science, MIS, or another appropriate field, and four years of experience, OR high school diploma or equivalent and eight years of experience. (Combination of education and experience may satisfy the requirement.) This is an A&P position. Position requires successful completion of a criminal history background check. Ideal candidate should be an IT generalist with leadership capabilities, excellent customer service, business relationship management, and communication skills. Preferred Qualifications Experience providing IT consulting services Experience in mentoring and leading people Experience working with vendors and reviewing technology proposals Experience with security and vulnerability management practices, including risk identification and remediation support Experience with Microsoft Intune for centralized endpoint management, including configuration, compliance, and software deployment Experience with Microsoft 365 services, including OneDrive and core productivity applications Experience supporting Windows 11 workstations in an academic or business environment Experience supporting Audio Visual systems and projectors Experience supporting the Apple product line, including computers, iPads, and iPhones Experience using remote assistance tools or solutions to support end‑users Meticulous record‑keeping with computer systems Experience with public speaking and giving presentations Experience with life cycle replacement Familiar with web content management solutions Experience creating and managing IT project plans Basic understanding of storage solutions and technologies Familiar with networking and telecommunications principles and concepts Experience documenting processes and systems (new and existing) Experience with AV and lecture capture technologies Familiar with Distance Learning technologies FSU is an Equal Employment Opportunity Employer. #J-18808-Ljbffr