Lead Implementation Shared Services Ops - Elevate Implementation

Job Description

Job Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements.? You must be available five days per week during designated work hours.? The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.

Position Overview 

The Implementation Shared Services Team Lead will provide leadership, coaching, training and mentoring to team members to ensure all critical aspects of the job are met appropriately. The Team Lead will provide feedback to team members on areas of improvement and identify areas of success. The Team Lead is instrumental in assisting Implementation Managers by providing 

feedback on staff performance, system and personnel issues, and to identify actions to be taken to improve departmental and implementation success. The Team Lead must be able to identify and effectively communicate areas of training improvements and common performance deficits as well as offer praise and positive promotion of a job well done.

Primary Responsibilities 

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Supervision of the operations for their designated team

• Supervising the work of their assigned group on a day to day basis which may include delegation of work assignments to various team members

• Provide training and assist with coaching and development of new and existing team members

• Facilitate business or team update communications through regularly occurring meetings, 1:1s or team huddles

• Are expected to provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee terminations and performance issues which are generally followed by the manager

• Developing and collaborating with management on best practices and ways to improve the team’s performance 

• Handling escalated client/departmental issues and deciding what, if anything, to do or offer to achieve resolution

• Take appropriate action on employee issues related to job performance and professional conduct, with assistance from and in collaboration with the Managers

• Conduct quality assessments and evaluations; meet weekly with teams to review assignments and performance metrics

• Provide resolution and assistance to clients who have escalated concerns. This will require communication with other members of Paylocity leadership including Executives and C Level Client contacts

• Identify areas of improvement and make recommendations for supplemental training for team members

• Lead and facilitate training for new and existing team members

• Create, update and maintain new and existing training and reference documentation

• Act as technical resource to team members and answer inquiries as needed

• Manage incoming workload via queue monitoring, organization, and communication with Implementation Managers, Team Leads, Consultants and Data Conversion

• Update Tools and internal training documentation as necessary

• All other duties as assigned

Education and Experience

• Minimum three years experience in Payroll Implementation required

• Bachelor’s degree preferred or equivalent experience

• Previous Implementation and/or Implementation internal support experience is strongly recommended

• Previous management experience a plus

• Previous experience and understanding of Paylocity’s tools preferred

• Ability to mentor/coach peers

• Strong problem solving/analytical ability

• Proficiency in MS office with strong Excel skills 

• Physical requirements

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.

• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact View email address on ziprecruiter.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The base pay range for this position is $63,600- $90,800/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via