USA - Remote - Maryland / Client Management

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that delivers unique, personalized customer experiences across platforms and devices. For over 30 years, Fortune 1000 companies have partnered with Merkle to maximize the value of their customer portfolios.

With 16,000+ teammates across 50+ global offices, we bring together diverse expertise: 5,000+ technologists and engineers, 4,500+ data analysts and scientists, 3,000+ strategists and operators, 2,500+ loyalty and engagement experts, and 1,000+ designers and UX professionals. As part of Dentsu, we combine media and creative excellence with data, CX, and technology depth to deliver end-to-end solutions.

Merkle is seeking a VP, Senior Account Director to help grow and evolve our strategic partnership with Adobe. This role sits at the intersection of partnership management, digital transformation, solution strategy, and business growth, bringing together cross-functional teams to identify opportunities, drive adoption, and deliver measurable business value.

You will partner closely with stakeholders across Adobe, Merkle, and client organizations. The role requires executive presence, strong relationship-building skills, and the ability to influence decisions across complex, matrixed environments.

Digital Transformation at Merkle spans the design and delivery of web and app experiences, front-end and back-end development, user experience (UX), commerce platforms, customer experience technologies, and the ecosystems that connect them. As a result, this role requires a broad understanding of the Adobe Experience Cloud ecosystem and how these solutions are designed, implemented, and brought to market. You will leverage this expertise to lead executive-level client and partner conversations, shape engagement strategies, identify growth opportunities, and position Merkle’s capabilities effectively in a competitive marketplace.

Responsibilities

• Build and maintain trusted relationships with senior stakeholders across Adobe and Merkle, serving as a strategic advisor on partnership priorities and growth opportunities.
• Partner with product, consulting, engineering, delivery, and account teams to drive the development, adoption, and market success of Adobe-based solutions.
• Represent Merkle in executive client and partner discussions, translating complex technology capabilities into clear business outcomes and strategic recommendations.
• Identify market opportunities, customer needs, and industry trends to inform solution strategy, partnership investments, and go-to-market initiatives.
• Leverage expertise across the Adobe ecosystem to guide conversations around digital experience, commerce, customer data, personalization, and marketing technology solutions.
• Support business growth by differentiating Merkle’s Digital Transformation capabilities and helping position the organization competitively in the marketplace.
• Influence and align diverse stakeholder groups to achieve shared objectives and deliver measurable client and business results.

Qualifications

• 12+ years of experience in consulting, account leadership, partnership management, digital transformation, technology services, or a related field.
• Experience working with enterprise clients and executive stakeholders.
• Demonstrated success leading complex, cross-functional initiatives.
• Strong communication, relationship-building, and stakeholder management skills.
• Ability to influence decisions without direct authority.
• Experience translating business objectives into actionable strategies and solutions.

Preferred Qualifications

• Experience with Adobe Experience Cloud solutions.
• Familiarity with Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), Adobe Experience Manager (AEM), Adobe Analytics, Adobe Target, or related technologies.
• Background in alliance management, product strategy, solution commercialization, or customer experience transformation.
• Experience within consulting, professional services, or technology organizations.
• Knowledge of AI-enabled marketing or customer experience solutions.

At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in‑person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

Additional Information

The annual salary range for this position is $197,225 - $225,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation.

Benefits available with this position include:

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k)
• Flexible paid time off
• At least 15 paid holidays per year
• Paid sick and safe leave
• Paid parental leave

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit: