Patient Access Supervisor

Job Description

Job Description

Position Summary:

This position is responsible for managing the day-to-day operations of patient admitting, registration and payments in the hospital setting. Is responsible for maintaining standardized admission processes to ensure accurate data collection, a positive patient experience, and effective coordination between clinical and administrative teams. Monitors operational metrics to improve processes, increase efficiency, or correct problems. Establishes policies and standards to preserve patient confidentiality, ensure data security and comply with all applicable regulations. This position is responsible for routine administrative functions, staff scheduling, coordinating trainings and staff meetings, coaching staff on performance issues, problem solving between staff members, patients and facilitate positive communication, specifically as it is relevant to patient access. Duties include developing and maintaining positive relationships with internal and external personnel, ensuring processes are current with best practices and implementation of new programs, follow-up on problems and coordinating changes and improvements.

Requirements

Education:

High School Diploma or equivalent.

Experience:

General office, clerical, computer, and public relations knowledge required. Insurance billing &/or physician clinic experience preferred.

Job Knowledge & Skills:

Ability to proceed on own initiative using independent judgment and discretion. Possesses excellent verbal and written communication skills, leadership and organizational skills, and interpersonal and time management skills. Knowledge of computer technology; including electronic health record system, word processing, spreadsheet, database, and graphics software in order to prepare publications, reports, and business correspondence. Knowledge of office management and administrative procedures and the ability to supervise and review the work of others. Ability to interact with professional, administrative and higher-level management personnel. Familiarity with medical records administration, including HIPAA and electronic medical records. Involves discretion and independent action within prescribed limits.

Planning, organizing, delegating, and supervising; gathering and interpreting data; developing and maintaining effective working relationships with staff, patients, public and external agencies. Ability to communicate clearly both verbally and in writing. Train according to established District policies and procedures. Confident in asking for assistance when needed.

Employment Requirements:

To apply, please fill out an application, attach a cover letter, and resume. Include gaps in employment and reasons for separation.

Applicants must be legally authorized to work in the United States.

Subject to satisfactory adjudication of background investigation and/or fingerprint check.

Successful completion of 500-hour probationary period.

Criminal background check and pre-employment drug screen required upon conditional job offer.

Disclaimer:

If claiming veteran's preference, you must submit a DD214, Certificate of Release from Active Duty, which shows dates of service and discharge under honorable conditions. If currently on active-duty you must submit a certification of expected discharge or release from active-duty service under honorable conditions not later than 120 days after the date the certification is submitted. Veteran's preference must be verified prior to appointment. Without this documentation, you will not receive veteran's preference and your application will be evaluated based on the material(s) submitted.

If claiming 10-point veteran's preference you must provide the DD214 or certification requirements (see above bullet), plus the proof of entitlement of this. Failure to submit these documents could result in the determination that there is insufficient documentation to support your claim for 10-point preference.

Lake Health District is an equal opportunity employer and, as such, considers individuals for employment according to their abilities and performance. Employment decisions are made without regard to race, age, religion, color, sex, national origin, physical or mental disability, marital or veteran status, sexual orientation, genetic information or any other classification protected by law. All employment requirements mandated by local, state, and federal regulations will be observed.