Quality Assurance Specialist - QA

Quality Assurance Specialist

Morrison Center is seeking an experienced Quality Assurance Specialist to work on our Compliance Team. This role will be based out of Westbrook, ME.

The Quality Assurance Specialist is responsible for supporting organizational compliance, quality improvement, and regulatory monitoring activities across Behavioral Health (DLC) and Home and Community Supports Services (HCSS) licensed programs. This role conducts internal audits, compliance reviews, trend analyses, and corrective action monitoring to ensure adherence to regulatory requirements, DLC Behavioral Health Licensing standards, organizational policies, and applicable regulations.

The Quality Assurance Specialist also coordinates quarterly risk management reviews and supports ongoing risk prevention activities.

Essential Functions:

Quality Assurance & Compliance

• Conduct internal quality assurance reviews and compliance audits across programs and services.
• Monitor compliance with all regulations, licensing standards, organizational policies, and documentation requirements.
• Identify compliance concerns, operational risks, documentation deficiencies, and quality improvement opportunities.
• Prepare written audit findings, trend analyses, summaries, and compliance reports for leadership review.
• Track, monitor, and follow up on corrective action plans to ensure timely resolution of identified concerns.
• Maintain audit tools, review templates, compliance trackers, and quality assurance records.

HCSS Compliance Monitoring

Conduct and coordinate HCSS internal reviews including:

Client Rights & Protections

• Verify client rights are communicated, documented, and protected.
• Monitor compliance related to abuse, neglect, exploitation prevention, incident reporting, and grievance procedures.

Service Delivery

• Audit services to ensure alignment with authorized plans and person-centered practices.
• Review documentation to confirm quality standards have been met.

Assessment & Planning

• Ensure assessments, ISPs, and service plans are current, complete, and compliant.
• Verify measurable goals and client participation in planning processes.

Staffing & Supervision

• Review personnel records for qualifications, training completion, supervision documentation, and background checks.

Health & Safety

• Monitor compliance related to incident management, medication support practices, emergency preparedness, and environmental safety.

Documentation & Records

• Audit records for accuracy, timeliness, completeness, and confidentiality compliance.

Quality Assurance Activities

• Conduct trend analyses and monitor implementation of corrective action plans.

Regulatory Compliance

• Review documentation ensuring medical necessity is supported, and service authorization requirements met.
• Monitor for duplication of services and any quality of service concerns.

DLC Behavioral Health Licensing Compliance

Monitor compliance with DLC Behavioral Health Licensing standards including:

Complaint Investigation & Client Rights

• Review complaint logs, grievance processes, mandatory reporting compliance, and investigation documentation.
• Monitor compliance related to confidentiality, client rights, non-discrimination, and restrictive interventions.

Eligibility, Assessment & Service Planning

• Audit intake, screening, assessments, service plans, coordination of care, and progress notes for compliance and timeliness.

Discharge Processes

• Review discharge procedures, summaries, referrals, aftercare planning, and required notices.

Governance, Administration & Personnel

• Monitor compliance related to licensure, continuity planning, adverse event reporting, personnel qualifications, supervision, and contractor oversight.

Medication Administration Oversight

• Audit medication administration records, storage practices, physician orders, medication error documentation, and diversion control measures when applicable.

Records Management

• Ensure records are secure, complete, confidential, and maintained according to retention requirements.

Quality Improvement

• Support implementation of quality improvement plans and organizational performance improvement activities.
• Monitor incident trends and assist with data collection and analysis.

Facility & Safety Compliance

• Review environmental safety standards, infection control practices, and emergency preparedness requirements.

Program-Specific Standards

• Monitor compliance with mental health and integrated treatment program standards when applicable.

Risk Management Responsibilities

• Support organizational risk prevention and management activities.
• Coordinate and document required quarterly risk management reviews related to:
• Service modalities and practices involving risk or limitation of choice
• Restrictive interventions, including restraint and seclusion
• Client danger-to-self or others determinations
• Physical plant and environmental safety concerns
• Client grievances, incidents, and accidents
• Medication administration concerns
• Confidentiality and privacy breaches
• Develop, monitor, and track corrective action plans related to identified risks and compliance concerns.
• Assist leadership with organization and preparation of documentation related to the annual risk assessment.

Benefits of the Job:

• Generous Paid Time Off
• 12 paid holidays
• 403(B) Retirement
• Medical, Dental, Vision
• Short Term/Long term Disability
• Voluntary Life and AD&D Insurance
• Flexible Spending

Morrison Center is a private, non-profit organization whose mission is to provide comprehensive, individualized support services to children and adults with developmental disabilities.

Morrison Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, familial status, age, physical or mental disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by law.