Service Center Associate

Customer Service Claims Processor

PRIMARY PURPOSE: To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Assigns new claims to the appropriate claims handler.
• Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system.
• Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.
• Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
• Participates in and maintains a quality service culture within the Customer Service Team.
• Attendance during scheduled work hours is required.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• Performs other duties as assigned.
• Supports the organization's quality program(s).

REQUIREMENTS:

Candidates will work remote, preferred central or eastern time zone, no California or New York resources/hires. Pre-screening questions required. Managers will not interview but select candidates based on resume skillset. Equipment will be provided (desktop, monitors, keyboard, mouse, phone/headset) but they may need to use a personal device to attend at the start of training. This will depend on arrival of equipment. Training Time 8am-5pm est M-F Regular Schedule Weekends are required, 8.0 hour shifts including a 30 minute lunch, there are 3 positions w/ specific shifts coverage:

• Candidate #1: Works 10am est 6:30pm est - off days Wednesday & Saturdays
• Candidate #2: Works 10am est 6:30pm est - off days Tuesdays & Saturdays
• Candidate #3: Works 10am est 6:30pm est - off days Thursdays & Saturdays

PLEASE COMPLETE PRE-SCREENING QUESTIONS ON RESUME: Pre Screening Questions Have you ever worked in a call center before? What experience do you have working from home? How comfortable are you using the elements of Microsoft office and using multiple systems at once? If yes, can you give an example from your past experience? What do you like/dislike about your current work environment? Are you able to work a weekend day? Have you worked with *** before? Provide name of manager, duration, reason behind leaving.

QUALIFICATIONS:

Education & Licensing High school diploma or GED required. Experience One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred. Skills & Knowledge Excellent oral and written communication PC literate, including Microsoft Office products Good customer service skills Strong organizational skills Good interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."