Floor Manager

Floor Manager – Experiential Hospitality / Elevated Dining

The Mexican – Miami, FL

THE BASICS

POSITION TITLE:

Floor Manager

LOCATION:

Miami, FL (On-Site Required)

ABOUT THE MEXICAN:

The Mexican is a high-energy, elevated dining concept blending premium culinary execution with a vibrant, experiential atmosphere. Backed by an experienced ownership group with strong corporate infrastructure and operational support, the brand is scaling across key markets, with Miami positioned as a flagship expansion location.

The concept is defined by:

• Premium, high-touch guest experience
• Strong brand identity and “vibe-driven” hospitality
• High check averages and fast-paced service environment
• A culture rooted in execution, accountability, and team alignment
• Emotional hospitality centered around warmth, energy, and genuine guest connection

This is not traditional fine dining. This is modern, experiential hospitality where service precision meets culture, energy, and brand storytelling.

Hospitality at The Mexican is rooted in creating an environment where guests feel welcomed, cared for, and emotionally connected to the experience. Leadership believes the best hospitality feels personal — more like welcoming family into your home than simply serving tables.

The organization is currently in a critical growth and operational refinement phase, requiring leaders who can help stabilize execution while preserving the culture and energy of the brand.

This is a highly collaborative environment where hospitality instincts, floor awareness, emotional intelligence, and leadership presence are valued just as highly as technical operational capability.

THE OPPORTUNITY

The Floor Manager role is a critical front-of-house leadership position responsible for orchestrating service and ensuring a seamless, high-quality guest experience during peak operations.

This individual will serve as the on-floor commander of service, balancing operational discipline with hospitality presence. Reporting into senior leadership (AGM/GM), the Floor Manager will be instrumental in:

• Driving service execution in a high-volume, high-expectation environment
• Elevating guest experience through active engagement and real-time problem solving
• Reinforcing team culture, accountability, and consistency across shifts
• Helping establish stronger operational consistency during a period of rapid growth and expansion

The Floor Manager will play a key role in strengthening training execution, operational communication, and service standards while maintaining the hospitality DNA of the brand.

This is a hands-on, highly visible leadership role requiring operational rigor, emotional intelligence, urgency, and strong hospitality instincts.

SCOPE OF RESPONSIBILITIES

Lead Dinner Service Execution

• Act as the primary orchestrator of floor operations, ensuring pacing, timing, and service flow meet brand standards
• Maintain awareness of floor energy, table pacing, staffing deployment, and operational flow throughout service
• Anticipate operational bottlenecks and proactively adjust execution in real time

Guest Experience Ownership

• Conduct consistent table touches and oversee guest recovery efforts
• Ensure a premium, memorable, hospitality-forward experience for all guests
• Address service issues immediately with professionalism, urgency, and warmth
• Maintain a highly visible presence on the floor throughout service

Team Leadership & Coaching

• Support, mentor, and hold front-of-house staff accountable while fostering a collaborative, team-oriented environment
• Lead through example by actively supporting the team during service
• Help reinforce a positive, energetic, hospitality-first culture
• Coach team members on service standards, communication, and guest engagement

Service Standards & Operational Discipline

• Ensure adherence to SOPs, cleanliness standards, and execution protocols across all service touchpoints
• Help reinforce consistency and accountability across shifts while maintaining flexibility within a fast-paced environment
• Balance process discipline with hospitality instinct and guest experience priorities

Cross-Functional Coordination

• Partner closely with kitchen and bar leadership to ensure seamless food and beverage delivery
• Maintain strong FOH/BOH communication throughout shifts
• Help resolve operational breakdowns quickly and collaboratively

Operational Readiness

Oversee opening and closing responsibilities, including:

• floor setup
• staffing alignment
• shift transitions
• operational readiness reviews
• floor planning
• cash handling verification
• ensure staffing levels, operational setup, and communication are aligned before service begins

Performance Monitoring

Track and help improve operational KPIs including:

• sales performance
• labor management
• guest satisfaction
• online reviews
• turnover
• service timing
• floor execution consistency

Culture & Energy Management

• Maintain a high-energy, positive environment aligned with the brand’s experiential positioning
• Reinforce hospitality standards rooted in warmth, urgency, accountability, and team engagement
• Help create an environment where both guests and employees feel welcomed, supported, and energized

Service Excellence

• Establish consistent, high-quality service execution across all shifts
• Improve guest satisfaction, service consistency, and online reputation metrics

Team Stability & Development

• Help strengthen front-of-house leadership consistency within a growing operational environment
• Build credibility quickly with both leadership and hourly staff through hands-on execution and strong communication

Operational Consistency

• Improve adherence to SOPs and service standards while maintaining flexibility and hospitality presence
• Help strengthen communication, training consistency, and accountability across shifts

Guest Experience Impact

• Become a recognizable floor presence who positively impacts guest engagement, retention, and repeat visitation
• Help elevate overall hospitality standards across the operation

Leadership Pipeline Contribution

• Support the development of future hospitality leaders within the organization
• Position yourself for future AGM/GM growth opportunities as the platform scales

DESIRED SKILLS & EXPERIENCE

• Proven experience in elevated casual, experiential, or premium dining environments (fine dining not required but valued)
• Strong floor leadership presence with the ability to command service without being overly rigid or authoritarian
• Demonstrated ability to manage high-volume, high-energy service environments
• Deep understanding of guest experience, service pacing, hospitality execution, and floor orchestration
• Experience working within structured operational environments (SOP-driven)
• Strong interpersonal skills with a guest-first mindset and high emotional intelligence
• Proven ability to lead through influence, coaching, and team engagement
• Ability to thrive in fast-paced, evolving environments with high expectations
• Proven track record of team leadership, coaching, and performance management
• Experience opening or stabilizing restaurants during periods of growth or operational transition is highly valued
• Spanish language skills are a plus

IDEAL CANDIDATE PROFILE

The ideal candidate is:

• A service-first operator from strong hospitality “schools”
• Comfortable balancing process discipline with experiential, hospitality-forward service
• A self-starter who can execute immediately without requiring heavy oversight
• Someone who understands that exceptional hospitality leadership comes from anticipation, emotional intelligence, energy, and operational command — not simply task management
• A hospitality leader who naturally jumps in alongside the team and leads through example rather than hierarchy
• Comfortable operating in environments where hospitality, vibe, energy, and guest engagement are central to the brand identity
• Excited by upward mobility opportunities and long-term growth within a scaling hospitality platform
• Someone capable of bringing structure and consistency without disrupting the culture and hospitality DNA of the business

GROWTH OPPORTUNITY

This role is part of a broader leadership buildout tied to expansion across multiple markets. High performers will have the opportunity to grow into AGM and GM-level leadership roles as the platform scales.

The organization is looking for long-term operators who are excited by growth, leadership development, and helping build a premier hospitality brand.

CONTACT

For inquiries, expressions of interest, and referrals, please contact:

ROMA Hired – Executive Search Team

DISCLAIMER

ROMA Hired is committed to diversity and inclusion. We encourage application from all qualified individuals, including underrepresented groups. ROMA Hired is an Equal Opportunity Employer and does not discriminate in hiring on the basis of race, color, sex, creed, religion, national origin, age, disability, citizenship status, veteran status, marital status, sexual orientation, pregnancy or any other basis upon which discrimination is prohibited by municipal, state or federal law.