Call Center Agent

About Us At CryptoGex, we organize technology-focused events, conferences, exhibitions, and brand activations. We value clear communication, reliable customer support, and efficient coordination to ensure positive experiences for our clients and attendees. Position Overview The Call Center Agent will handle incoming customer calls, provide information about company services and events, assist with inquiries, and ensure that customer requests are directed to the appropriate departments. This position is suitable for candidates interested in developing their communication and customer service skills in a professional office environment. Key Responsibilities Answer incoming customer calls and respond to inquiries. Assist customers with questions, requests, and basic service issues. Document customer interactions and update records in the company system. Transfer calls and **escalate** complex concerns to the appropriate department. Follow up with customers regarding unresolved inquiries. Maintain professional telephone etiquette and service standards. Meet established customer service and call-handling expectations. Qualifications High school diploma or equivalent required. Excellent verbal communication and active listening skills. Strong problem-solving abilities. Basic computer and data-entry skills. Ability to multitask in a fast-paced environment. Dependable, punctual, and professional. Willingness to learn new systems and procedures. Compensation & Benefits Competitive hourly pay ($20.00-$28.00/hour). Health, dental, and vision insurance options. Paid time off and company holidays. Paid training and onboarding. Opportunities for career growth and advancement. Supportive team environment. #J-18808-Ljbffr